Operations Manager – Occupational Health & Wellness Clinics

Medcor; Raleigh (NC); Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid time off

401(k) with company match

Education reimbursement

Wellness programs and incentives

Professional growth and development

Job summary

Medcor is seeking an experienced Operations Manager to oversee multiple occupational health and wellness clinics across the United States. This remote, field-based leadership role requires East Coast residency and up to 75% nationwide travel.

You will lead operations, optimize workflows, and maintain strong client partnerships while meeting financial goals. Responsibilities include staffing, budget oversight, and collaboration with clinical and corporate teams to ensure exceptional patient care

Qualifications

• Bachelor's degree or equivalent professional experience.
• Working knowledge of occupational health, employee wellness, and workers' compensation.
• Demonstrated ability to lead teams and manage operations across multiple locations.
• Strong budgeting, financial reporting, and operational performance metrics.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to establish credibility and build trust with employees, clients, and leadership.
• Strong organizational skills with the ability to manage competing priorities and multiple projects.
• Experience identifying operational challenges, improving processes, and implementing effective solutions.
• Proficiency with Microsoft Office and general business technology.
• Must reside on the East Coast of the United States.
• Must live within reasonable driving distance of a major metropolitan airport.
• Must be willing and able to travel up to 75% nationwide.

Responsibilities

• Oversee the daily operations and overall performance of multiple occupational health and wellness clinics.
• Ensure clinics operate efficiently and in line with Medcor standards, policies, and contracts.
• Identify opportunities to improve clinic workflows, patient experiences, and service delivery.
• Collaborate with Clinical Affairs, Training, HR, and other departments to support clinic operations.
• Ensure staffing, supplies, equipment, and resources are available.
• Support implementation of new processes and improvements across locations.
• Lead, coach, and support clinic staff across locations.
• Participate in hiring, onboarding, training, and performance management.
• Develop and maintain strong client relationships and service delivery.
• Monitor budgets, expenses, revenue, and financial performance.
• Ensure accurate billing and compliance with contractual rates.
• Support growth initiatives and expansion of services.

Skills

Leadership

Operations management

Client relationship management

Budgeting & financial oversight

Communication

Problem solving

Team development

Strategic planning

Time management

Independent work

Ethics & integrity

East Coast residency

Airport access

Travel readiness

Education

Bachelor's degree or equivalent

Advanced degree in healthcare or business administration

Tools

Microsoft Office

Job description

• Your Well-Being Matters
• A Culture Built Around People

Location: Remote – Must Reside on the East Coast (Eastern Time Zone)

Position Type: Full-Time

Schedule: Monday–Friday, with occasional evening and weekend hours as needed

Travel: Up to 75% nationwide

Location Requirement: Candidates must reside on the East Coast of the United States and live within reasonable driving distance of a major metropolitan airport.

Lead Teams. Build Relationships. Make an Impact.

Medcor is looking for an experienced Operations Manager to join our team and oversee multiple employer-based occupational health and wellness clinics across the United States.

This is an exciting opportunity for a healthcare operations professional who enjoys leading teams, building strong client relationships, and making a meaningful impact on workplace health and wellness.

As an Operations Manager, you'll provide operational and administrative leadership for multiple onsite clinics, ensuring our teams deliver exceptional patient care, maintain strong client partnerships, and meet operational and financial goals.

This is a remote, field-based leadership position requiring up to 75% travel. Candidates must be based on the East Coast and have convenient access to a major metropolitan airport.

You’ll work closely with Medcor's clinical, operational, and corporate leadership teams while serving as a trusted partner to our clients and onsite healthcare professionals.

What You’ll Do

Operations Leadership & Clinic Management

• Oversee the daily operations and overall performance of multiple occupational health and wellness clinics.
• Ensure clinics operate efficiently, consistently, and in alignment with Medcor's standards, policies, and contractual obligations.
• Identify opportunities to improve clinic workflows, patient experiences, operational efficiency, and service delivery.
• Collaborate with Clinical Affairs, Training, Human Resources, and other corporate departments to support clinic operations.
• Ensure clinics have the appropriate staffing, supplies, equipment, and resources to operate successfully.
• Support the implementation of new processes, programs, and operational improvements across assigned locations.

Team Leadership & Development

• Lead, coach, and support full-time, part-time, and contract clinic staff across multiple locations.
• Participate in hiring, onboarding, training, performance management, and employee development.
• Build a positive, collaborative, and accountable team culture.
• Provide ongoing feedback, coaching, and support to help employees succeed.
• Partner with internal departments to address staffing challenges and operational needs.

Client Relationship Management

• Develop and maintain strong relationships with local and corporate client leadership.
• Serve as a trusted advisor on clinic operations, workplace health initiatives, and service delivery.
• Conduct regular client meetings and clinic assessments to identify needs, opportunities, and areas for improvement.
• Ensure Medcor consistently meets client expectations and contractual commitments.
• Support client retention, contract renewals, and opportunities to expand Medcor's services.

Financial & Business Performance

• Monitor clinic budgets, operating expenses, revenue, and financial performance.
• Identify opportunities to improve financial efficiency while maintaining high-quality services.
• Review monthly financial reports, investigate variances, and collaborate with leadership on corrective actions.
• Ensure accurate billing practices and compliance with contractual rates.
• Support business growth initiatives and the expansion of services at existing client locations.

Clinical Quality & Compliance

• Partner with Medcor's Clinical Affairs team and supervising physicians to support clinical objectives and quality standards.
• Ensure clinic operations align with established policies, procedures, and applicable regulatory requirements.
• Participate in quality reviews, audits, and continuous improvement initiatives.
• Support operational and clinical training in collaboration with Medcor's Training Department.
• Promote exceptional patient experiences and consistent service delivery across assigned clinics.

Required Qualifications

What We're Looking For

• Bachelor's degree or equivalent relevant professional experience.
• Working knowledge of occupational health, employee wellness, and workers' compensation.
• Demonstrated ability to lead teams and manage operations across multiple locations.
• Strong understanding of budgets, financial reporting, and operational performance metrics.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to establish credibility and build trust with employees, clients, and leadership.
• Strong organizational skills with the ability to manage competing priorities and multiple projects.
• Experience identifying operational challenges, improving processes, and implementing effective solutions.
• Proficiency with Microsoft Office and general business technology.
• Ability to work independently while collaborating across multiple departments.
• Strong professional ethics, sound judgment, and integrity.
• Must reside on the East Coast of the United States.
• Must live within reasonable driving distance of a major metropolitan airport.
• Must be willing and able to travel up to 75% nationwide.

Preferred Qualifications

• 2–4 years of experience in healthcare operations, occupational health, employee health services, or a related healthcare environment.
• Previous management or supervisory experience.
• Experience overseeing multiple healthcare facilities or geographically dispersed teams.
• Experience managing corporate client relationships.
• Advanced degree in healthcare administration, business administration, or a related field.

Why You’ll Love Working at Medcor

At Medcor, we believe taking care of our employees is just as important as taking care of our patients and clients. We call our employees Advocates because advocating for others is at the heart of everything we do.

Here are a few things that make Medcor different

• Your Well-Being Matters

Through our Better Me Wellness program, we encourage our Advocates to prioritize their physical and mental well-being. Benefits include:

• Access to wellness coaches to support your personal health goals.
• Health insurance discounts for wellness program participation.
• Gym reimbursement for eligible full-time employees and their spouse or partner.
• A daily 20-minute wellness break.
• A Culture Built Around People

Our Better@Medcor program promotes a positive, supportive, and engaging work environment. We celebrate accomplishments, recognize one another, and encourage collaboration across our teams.

• Supportive Leadership & Work-Life Balance

We believe in open communication, professional development, and supporting our Advocates through challenges. You'll have the opportunity to make a meaningful impact while working with a leadership team that values your contributions.

Benefits

Medcor offers a competitive benefits package for eligible employees, including:

• Medical and dental insurance
• Paid time off
• 401(k) with company match
• Education reimbursement
• Wellness programs and incentives
• Professional growth and development opportunities

Learn more about our culture at Medcor Careers .

About Medcor

Medcor has been providing innovative occupational health, safety, and wellness solutions since 1984. We partner with employers nationwide to deliver high-quality healthcare services directly where employees work.

Our mission is to improve healthcare outcomes, reduce unnecessary medical costs, and help employees stay healthy and safe on the job.

At Medcor, we're more than a healthcare company. We're a team of Advocates committed to making a difference.

Equal Opportunity Employer

Medcor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Medcor is a tobacco-free and smoke-free workplace.