Operations Manager - NYC

blankstreet; New York (NY); Presencial; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary range $90,000-$120,000

Resumo da oferta

Blank Street is seeking an Operations Manager to lead an area of 5+ stores and the General Managers who run them. You will hire, coach, and develop a high‑performing A team while owning the area PnL and strategic plans.

This role requires a passion for hospitality, strong leadership, and the ability to drive consistency across busy stores. You will travel regularly between locations, implement scalable processes, and push for continuous improvement.

Qualificações

• 5+ years of leadership experience in hospitality, retail, or another fast‑growing consumer business.
• Experience leading multiple locations (3–10) and developing the managers who run them.
• Passionate about hospitality: focus on exceptional customer and employee experiences and high standards in every store.
• Commercial thinker with strong operational and financial judgment; able to read P&L and KPI dashboards.
• People leader with ability to hire, coach, decide and lead through change.
• Strategic planner who can turn quarterly priorities into actionable plans for GMs.
• Excellent communicator, proficient in writing and speaking across tools like Slack, Notion, and meetings.

Responsabilidades

• Lead and scale operations for 5+ stores and GM teams.
• Own area PnL planning, forecasting, and execution across stores.
• Develop, coach, and succession-plan store leaders; build a high-performance area team.
• Drive initiatives, onboarding, and change management across the region.
• Ensure hospitality standards are maintained across all locations and store-level execution.

Conhecimentos

Leadership

People management

Hospitality

Commercial thinking

Strategic planning

Communication

Travel

Descrição da oferta de emprego

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary...

As an Operations Manager at Blank Street, you are the ultimate leader of an entire area of 5+ stores and the General Managers who lead them.

That means your greatest responsibility is growing people. You will hire, coach and develop an A* team of GMs, helping them become confident leaders who build engaged, high-performing teams across our stores. You are also the strategic mind behind your stores: you will own your area's PnL and decide how to plan, prioritize and follow through, so your stores get better day by day. In a fast-moving and constantly evolving business, you will create clarity, build capability, and foster a culture of accountability, hospitality and continuous improvement.

You’ll report to the Director of Operations and work closely with the rest of our Field Leadership team. Together, you’ll help scale the next generation of leaders while driving an exceptional experience for both our teams and our customers.

What You’ll Own

Be Our Ultimate Hospitality Leader

• Make the standards stick: Coach your GMs to build the systems, behaviors and processes that keep our hospitality standards high every shift, whether you’re in the store or not.
• Hold the bar: Check standards across your area through regular store visits and data, and hold GMs accountable for closing gaps fast.
• Jump in where it counts: Take an active role in turning around struggling stores and launching new stores in your area.

Run a Tight PnL

• Plan for demand: Take quarterly sales forecasts from HQ, translate them store by store and make sure every GM knows what’s coming (growth, slowdowns, seasonality, new openings nearby).
• Build the labor plan: Set labor targets a quarter out, including headcount and transfers between stores, and coach GMs to build rotas against them.
• Calibrate inventory: Help GMs calibrate inventory to forecast demand, and set clear guardrails so no store is badly overstocked or running short.

Build and Develop an A-Team

• Develop your GMs: Grow GMs into future leaders through our training pathways, regular 1:1s and direct feedback.
• Own the talent pipeline: Calibrate hiring and promotion decisions across your area and set quarterly succession targets from barista to GM, so every store has its next leader ready.
• Build an area-wide culture: Turn your stores into one team that shares what works and backs each other, with a culture that’s distinctly Blank Street: fast-moving, high-energy, collaborative and fun.

Operate Strategically

• Know your numbers inside out: Master your stores’ KPIs and PnL, and set clear priorities for your area every week and every quarter.
• Make sure every store has a plan: Work with each GM to build a plan for their store, then stay close as they carry it out and push the numbers in the right direction.
• Land change and innovation: Roll out new initiatives across your area, from menu launches to tech tools. That means clear comms, hands‑on training and real buy‑in from your teams, then tracking adoption until it sticks.

Who We’re Looking For

• 5+ years of leadership experience in hospitality, retail, or another fast‑growing consumer business.
• Experience leading multiple locations (3-10) and developing the managers who run them.
• Passionate about hospitality: you love creating exceptional customer and employee experiences, and care about setting the bar high in every store you’ve managed.
• Commercial thinker: you have strong operational and financial judgment. You read the data (P&L, KPI dashboards) and know what to do next.
• People leader: you have developed managers in the past and are able to hire an A* team, coach, make decisions and lead through change.
• Strategic planner: you know how to plan a quarter ahead and how to turn priorities into plans your GMs can act on.
• Excellent communicator: you know how to cut through the noise and are sharp in writing (Slack, Notion, email) and confident in speech (area meetings, workshops).

Availability Requirements

Able to travel regularly between stores within your market.

Full Time: 50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

• $90,000 - $120,000 annual base salary
• Blank Street believes this salary range is accurate for this role in New York City at the time of posting. Final compensation will depend on factors such as experience, s