Operations Manager - Lead & Optimize Fulfillment

Amazon; Orlando (FL); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Manager in Orlando, FL to lead a team of salaried and hourly staff, drive safety, quality, attendance, and performance, and push data-driven improvements to productivity and customer delivery promises.

You will mentor staff, manage cross-functional partnerships with Safety, Engineering, Loss Prevention, and HR, and handle large-scale projects across first, middle, and last mile operations while adapting to variable shifts.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Skills

Leadership

Problem solving

Customer service

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

Amazon is seeking an Operations Manager in Orlando, FL to lead a team of salaried and hourly staff, drive safety, quality, attendance, and performance, and push data-driven improvements to productivity and customer delivery promises.

You will mentor staff, manage cross-functional partnerships with Safety, Engineering, Loss Prevention, and HR, and handle large-scale projects across first, middle, and last mile operations while adapting to variable shifts.