Operations Manager in Training, Canteen / Hayward, CA

Compass Group USA; Hayward (CA); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Job summary

Compass Group USA’s Canteen division in Hayward, CA is seeking an Operations Manager in Training to prepare for a future leadership role within our operations team. You will gain hands-on experience across branch operations, logistics, route execution, inventory management, safety, and P&L while developing leadership and operational excellence.

During the Accelerated Manager Program (AMP), you will work with operational leaders, manage people and processes, and participate in on-site onboarding

Qualifications

• Associate's or Bachelor's degree in Business, Supply Chain, Operations Management, Logistics, Hospitality, or related field.
• 0-5 years of experience in operations, logistics, distribution, warehouse management, hospitality, customer service, food service, or related internship; or an equivalent combination of education and experience.
• Strong customer service mindset with an understanding of client relationships and service excellence.
• Strong communication, interpersonal, and leadership skills with the ability to motivate and influence others.
• Ability to thrive in a fast-paced, hands-on role with field-facing responsibilities.

Responsibilities

• Learn the day-to-day responsibilities of an Operations Service Manager (OSM), including overseeing drivers, service execution, stocking activities, and route performance.
• Spend the majority of time in the field supporting frontline operations, associates, and customer locations.
• Gain hands-on experience leading teams, setting expectations, coaching employees, and holding team members accountable for performance standards.
• Develop strong peer-to-peer relationships across operations and support functions to drive collaboration and business results.
• Proactively identify and address operational challenges before they become larger issues.
• Learn and apply operational best practices that improve service quality, efficiency, and customer satisfaction.
• Support inventory management, product availability, merchandising, and pantry replenishment activities.
• Assist with staffing, scheduling, training, employee engagement, and performance management initiatives.
• Participate in safety programs and support compliance with company policies and procedures.
• Analyze operational metrics and key performance indicators to identify improvement opportunities.
• Build strong client relationships by delivering high levels of service and understanding the value of the customer experience.
• Develop financial acumen through exposure to budgeting, labor management, and profit and loss accountability.

Skills

Customer service

Leadership

Problem solving

Time management

Microsoft Office

Collaboration

Flexibility

Education

Associate's or Bachelor's degree in Business, Supply Chain, Operations Management, Logistics, Hospitality, or related field

Tools

Microsoft Office

Job description

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Operations Manager in Training, Canteen / Hayward, CA

• We are hiring immediately for an Operations Manager in Trainingposition.
• Schedule: To be discussed further upon interview.
• Requirement: Must be 0-5 years out of graduating from college/university.
• Pay Range: $72,000 - $76,000 annually.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:http://olivia.paradox.ai/moSkg

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

ABOUT THIS ROLE

As an Operations Manager in Training (MIT), you will prepare for a future leadership role within our operations team. Through hands-on training and structured development, you will learn the operational best practices of Canteen while gaining exposure to branch operations, logistics, route execution, inventory management, warehouse operations, safety, finance, employee relations, hiring, training, payroll, profit and loss management, and more.

As an MIT, you will be assigned to a training location to complete the on-site, hands-on portion of your onboarding and leadership development experience while participating in Compass Group's Accelerated Manager Program (AMP). Throughout the program, you will work closely with operational leaders, gain experience managing people and processes, and develop the skills necessary to drive operational excellence and exceptional client service.

The Operations Manager in Training role is designed as a career-launching opportunity for individuals interested in growing into future leadership positions within Canteen's operations organization.

During the program, you will:

• Learn the day-to-day responsibilities of an Operations Service Manager (OSM), including overseeing drivers, service execution, stocking activities, and route performance
• Spend the majority of your time in the field supporting frontline operations, associates, and customer locations
• Gain hands-on experience leading teams, setting expectations, coaching employees, and holding team members accountable for performance standards
• Develop strong peer-to-peer relationships across operations and support functions to drive collaboration and business results
• Proactively identify and address operational challenges before they become larger issues
• Learn and apply operational best practices that improve service quality, efficiency, and customer satisfaction
• Support inventory management, product availability, merchandising, and pantry replenishment activities
• Assist with staffing, scheduling, training, employee engagement, and performance management initiatives
• Participate in safety programs and support compliance with company policies and procedures
• Analyze operational metrics and key performance indicators to identify improvement opportunities
• Build strong client relationships by delivering high levels of service and understanding the value of the customer experience
• Develop financial acumen through exposure to budgeting, labor management, and profit and loss accountability

Following successful completion of the program, you may take on leadership assignments supporting:

• Full-Service Pantry Operations
• Coffee & Refreshments
• Route Operations & Logistics
• Service Delivery & Field Operations
• Warehouse & Distribution Operations

YOU MAY HAVE

• Associate's or Bachelor's degree in Business, Supply Chain, Operations Management, Logistics, Hospitality, or a related field
• 0-5 years of experience in operations, logistics, distribution, warehouse management, hospitality, customer service, food service, retail, military leadership, or a related internship; or an equivalent combination of education and experience
• Strong customer service mindset with an understanding of the importance of client relationships and service excellence
• Hospitality or logistics experience preferred
• Interest in pursuing a long-term career in operations leadership and people management
• Strong communication, interpersonal, and leadership skills with the ability to motivate and influence others
• Demonstrated ability to establish expectations, hold team members accountable, and lead by example
• Strong organizational and problem-solving skills with the ability to anticipate issues and implement solutions proactively
• Ability to thrive in a fast-paced, team-oriented, union environment
• Proficiency in Microsoft Office applications with the ability to learn new technology and business systems quickly
• Ability and willingness to work in a highly operational, hands-on role, spending approximately 75% of time in the field and 25% performing administrative and analytical functions
• Flexible and adaptable with the ability to support various operational schedules and business needs
• Valid driver's license required/preferred; company vehicle may be provided for business use
• Ability to lift up to 50 pounds and work a flexible schedule, including early mornings, evenings, and occasional weekends

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefitsto associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program,Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

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