Operations Manager (IAH)

CLEAR; Houston (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation structure with base and target bonus

3 weeks paid time off and 10 company-paid holidays

$100 monthly wellness stipend

401k Retirement Plan with company match

Comprehensive benefit offerings

Free CLEAR memberships

Job summary

A leading technology company seeks an experienced Operations Manager for its Houston airport team. You will oversee daily operations, mentor staff, and ensure compliance with security policies. The ideal candidate has strong leadership skills and a proven track record in customer service. This full-time role offers competitive compensation and comprehensive benefits.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Solid leadership and organizational skills.
• Experience with employee engagement and customer satisfaction.
• Proficiency in using technology daily.

Responsibilities

• Manage daily operations and lead a team of Ambassadors.
• Ensure adherence to CLEAR and TSA policies.
• Assist with the recruitment and coaching of new team members.
• Analyze performance metrics and customer feedback.
• Foster relationships with internal and external stakeholders.

Skills

Leadership experience

Interpersonal skills

Organizational skills

Customer engagement

Adaptability

Job description

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About CLEAR:

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

About CLEAR:

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

Perks of Being a Team Member at CLEAR!

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company!
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
  
  
  

Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

Who We Are:

• A Day in the Life at CLEAR
• How CLEAR works
• Our Values
  
  
  

About the Position:

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Key Responsibilities Include:

• Spend 60% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
• Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Assist with employee relations matters & investigations as needed
• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
• Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team
  
  
  

Ideal candidates will have:

• At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
• Proficiency in using technology daily in your work
• Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
  
  
  

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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