Operations Manager I, Ambulatory

Kaiser Permanente; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Kaiser Permanente in Portland, Oregon seeks an Operations Manager I, Ambulatory to optimize patient care across ambulatory services and lead cross-functional teams. You will drive action items, support timelines and budgets, and translate data into actionable operations initiatives.

The role involves designing readiness activities, supporting budget and payroll tasks, and aligning performance metrics with strategic department goals while guiding teams through change and improvement efforts.

Qualifications

• Minimum two years in a leadership role with or without direct reports.
• Minimum two years of customer or member/patient service experience.
• Bachelor's degree in a related field and 3+ years of experience in business operations/health care OR 6+ years of related experience.

Responsibilities

• Provide developmental opportunities; build cross-functional relationships and coach performance.
• Translate business plans into tactical action items and manage policy adherence.
• Oversee budget management, payroll, and resources across ambulatory operations.
• Lead multidisciplinary teams and implement emergency preparedness and operational improvements.

Skills

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Leadership

Education

Bachelor's degree in business, nursing, health care, or related field

Tools

Microsoft Office

Job description

Job Summary:

Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items and supports compliance with timelines and financial commitments. Designs ad hoc reports to meet specific client needs and translates data into operational initiatives. Manages human resources, including orientation, education, disciplinary procedures, and training and development. Designs survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation. Assists in budget management and payroll administration. Ensures standardized care delivery by managing complex work streams and implementing strategic initiatives. Utilizes data analysis to align strategies and develop plans. Monitors and manages resources to ensure efficient assignment and utilization. Leads multidisciplinary clinical teams and implements emergency preparedness programs. Manages improvements in operations and technology processes, identifying and addressing root causes, and implementing solutions. Aligns performance metrics with strategic department initiatives.

Essential Responsibilities:

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.




• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.




• Manages ambulatory operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; designing survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports;and assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader.




• Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary ambulatory team(s); implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives.




• Manages improvements to patient-centered operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management




• Attention to Detail




• Business Knowledge




• Communication




• Constructive Feedback




• Critical Thinking




• Cross-Group Collaboration




• Decision Making




• Dependability




• Diversity, Equity, and Inclusion Support




• Drives Results




• Facilitation Skills




• Health Care Industry




• Influencing Others




• Integrity




• Leadership




• Learning Agility




• Organizational Savvy




• Problem Solving




• Short- and Long-term Learning & Recall




• Strategic Thinking




• Team Building




• Teamwork




• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Change Management




• Confidentiality




• Conflict Resolution




• Human Resources Systems




• Legal And Regulatory Requirements




• Microsoft Office




• Outcome Driven Innovation




• Stakeholder Management




• Training

Minimum Qualifications:

• Minimum two (2) years of experience in a leadership role with or without direct reports.




• Minimum two (2) years of customer or member/patient service experience.




• Bachelors degree in a business, nursing, health care, or directly related field AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field OR Minimum six (6) years of experience in business operations, clinical health care, or a directly related field.

Preferred Qualifications:

• Basic Life Support (BLS) Certification.




• Two (2) years of project/program management and/or implementation-related experience.

COMPANY: KAISER

TITLE: Operations Manager I, Ambulatory

LOCATION: Portland, Oregon

REQNUMBER: 1456018

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.