Operations Manager I

Aramark Correctional Services; Washington (District of Columbia); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Disability coverage

Job summary

Aramark Correctional Services in Washington, DC seeks an Operations Manager I to lead entry-level teams, allocate budgets, and ensure high-quality deliverables for key accounts. You will oversee multi-site operations, drive efficiency, and partner with clients to align strategic goals and service standards.

The role emphasizes strategic leadership, financial stewardship, and strong collaboration with stakeholders to sustain client satisfaction and operational excellence.

Qualifications

• 3–5 years of progressive leadership experience overseeing large-scale food service or hospitality operations.
• High School diploma or equivalent; Bachelor's degree preferred.
• Able to work efficiently and independently.
• Ability to solve unique and complex problems with broad impact on the business.
• Ability to multi-task and adapt quickly to changing demands.
• Excellent leadership and communication skills, resolving inquiries and production issues.
• Valid driver’s license and ability to obtain DOT certification.
• Strong customer service principles and practices are required.
• Ability to influence without direct authority.
• Ability to deal with internal and external stakeholders at various levels.

Responsibilities

• Provide strategic leadership and operational oversight for a multi-million dollar food service account, ensuring financial, operational, and client satisfaction goals.
• Demonstrated experience managing large-scale, high-volume hospitality, dining, or event operations.
• Maintain full P&L accountability, including budgeting, forecasting, labor, cost controls, revenue growth, and financial reporting.
• Drive financial performance through data-driven decision-making, expense management, productivity initiatives, and revenue optimization strategies.
• Lead large, diverse teams across multiple service areas, fostering a culture of operational excellence and guest satisfaction.
• Oversee operations serving tens of thousands of guests annually while ensuring exceptional food quality and client experience.
• Partner with senior client stakeholders to develop and execute strategic business plans that support growth.

Skills

Leadership experience

Independent work

Problem solving

Multitasking

Communication skills

Driver's license

DOT certification

Adaptability

Customer service

Influence

Stakeholder management

Education

High School diploma

Bachelor's degree preferred

Job description

Job Description

The Operations Manager I will typically supervise entry-level employees and is responsible for leveraging process and procedures to maximize productivity and ensure high-quality deliverables. They also handle the allocation of budget, administering adequacy of resources to support business operations for clients' satisfaction.

COMPENSATION: The Salaried rate for this position is $125,000.00 to $135,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Provide strategic leadership and operational oversight for a milti million dollar food service account, ensuring achievement of financial, operational, and client satisfaction goals.
• Demonstrated experience managing large-scale, high-volume hospitality, dining, or event operations comparable to a stadium, convention center, airport, or major campus environment.
• Maintain full P&L accountability, including budgeting, forecasting, labor management, cost controls, revenue growth, and financial reporting.
• Drive financial performance through data-driven decision-making, expense management, productivity initiatives, and revenue optimization strategies.
• Lead large, diverse teams across multiple service areas, fostering a culture of operational excellence, employee engagement, and guest satisfaction.
• Oversee operations serving tens of thousands of guests annually while ensuring exceptional food quality, service standards, and client experience.
• Partner with senior client stakeholders to develop and execute strategic business plans that support operational growth and long-term account success.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• At least 3-5 years of progressive leadership experience overseeing large-scale food service, hospitality, sports & entertainment, higher education, or convention center operations.

• Requires High School diploma or equivalent experience. Bachelor's degree preferred.

• Must be able to work efficiently and independently

• Requires ability to solve unique and complex problems that have a broad impact on the business in both the short and long term.

• Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals.

• Excellent leadership and communication skills, assisting the team on inquiries and concerns, as well as resolving production complaints.

• Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles.

• Ability to respond quickly to changing demands.

• Strong customer service principles and practices are required.

• Must have the ability to influence without having direct authority.

• The ability to deal with internal and external stakeholders, to include various levels.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, and our communities. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.