Operations Manager, Fulfillment Operations

Shipbobinc; North Aurora (IL); On-site; USD 69,998 - 116,663; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life Insurance

Paid Maternity/Parental Leave Program

401K Match

Job summary

Shipbobinc is seeking a dedicated operational leader to manage staff and ensure customer satisfaction in their North Aurora facility. This role involves direct oversight of various operations, developing team performance, and compliance with safety standards.

The ideal candidate will have 4+ years of leadership experience, preferably in a distribution environment, and an educational background in business or supply chain management. A competitive salary range of $85,000 - $90,000, benefits including health insurance, and a supportive workplace culture are offered.

Qualifications

• 4+ years of leadership experience in a distribution center setting.
• Experience with safety procedures within a distribution center environment.

Responsibilities

• Manage staff and ensure proper departmental operation.
• Direct operational aspects including customer service and recruiting.
• Ensure performance KPIs and propose solutions for improvement.

Skills

Leadership experience

Understanding of Lean and Six Sigma

Ability to lift up to 50 lbs

Education

Degree in Business, Operations, Supply Chain, General Management or related field

Job description

Location

400 Smoketree Plaza, North Aurora, IL 60542

Shift

Sunday - Thursday, 3:30pm - 1:00am, with flexibility as needed.

Role Description

You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands‑on approach and be committed to the expansion and success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General Manager, Fulfillment Operations, and the backup for this role is the General Manager, Fulfillment Operations.

What you’ll do

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
• Ensure that we meet and exceed our merchant’s expectations.
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
• Use data‑driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Accountable for ensuring that all operational processes, including receiving, storage, handling and shipping, maintain the safety, quality and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product‑related issues.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table

• 4+ years of leadership experience.
• Degree in Business, Operations, Supply Chain, General Management or related field, preferred.
• Experience with safety procedures within a distribution center environment.
• Established track record of taking ownership and delivering results.
• Understanding of Lean and Six Sigma.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to an 8‑10 hour shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package. https://www.shipbob.com/careers/
• See Our High-Performing Culture. Check us out on Instagram (@lifeatshipbob)

Compensation

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position is $69,998 - $116,663. We target a salary range of $85,000 - $90,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on plans and in accordance with Company’s policies.

About You

Building the world’s leading full‑stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment is not the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day‑to‑day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market ecommerce merchants to provide them access to best‑in‑class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in‑house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest‑growing tech companies headquartered in Chicago.

At ShipBob, every full‑time employee gets access to our best‑in‑class AI and productivity tools from Day 1 at no cost. This is standard for everyone. We believe innovation isn’t owned by one department. Whether you’re in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI‑powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

Equal Employment Opportunity

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Application Deadline

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.