Operations Manager - Fraud Recovery

Huntington Bancshares Inc.; Akron (OH); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Huntington Bancshares Inc. in OH seeks an Operations Manager - Fraud Recovery for Columbus or Akron. You will lead the regional ops team, managing Hold Harmless/Indemnification processes to recover bank and customer losses from other financial institutions.

The role emphasizes strategic planning, policy implementation, and oversight of fiscal and production performance with strong emphasis on compliance and collaboration.

Qualifications

• Bachelor's degree in a related field.
• 7+ years in banking, fraud investigation or recovery.
• 5+ years in leadership or supervisory roles.

Responsibilities

• Prepare, deliver, and track Hold Harmless/Indemnification agreements to recover losses from other financial institutions.
• Prepare, deliver, and track incoming Hold Harmless/Indemnification agreements for other institutions.
• Support all lines of business in financial loss mitigation and recovery of fraudulent transactions.
• Establish long- and short-term plans for the group/region aligned with corporate goals.
• Prepare, monitor, and report on the group/region's fiscal and production performance.

Skills

Leadership

Analytical skills

Communication

Multitasking

Data dashboards/PowerPoint

Education

Bachelor's degree

Job description

This position is located in either Columbus, OH or Akron, OH. Summary: The Operations Manager- Fraud Recovery is responsible for the management of all operations activities for a specified industry grouping or major geographic region. Manages through supervisors and/or subordinate managers.

Duties & Responsibilities:

• Prepare, deliver, and track Hold Harmless/Indemnification agreements to recover bank and customer losses from other Financial Institutions
• Prepare, deliver, and track incoming Hold Harmless/Indemnification agreements to recover bank and customer losses for other Financial Institutions
• Supports all lines of business in financial loss mitigation and recovery involving fraudulent transactions
• Ability to build relationships, collaborate, and work with other financial institutions in the mitigation of financial loss to bank/customers
• Establishes long- and short-term strategic plans for the group/region that are in support of corporate goals and objectives.
• Implements new policies and procedures to make the group/region more efficient and in compliance with corporate and regulatory requirements.
• Provides directions in the establishment of new policies, procedures and technology.
• Prepares, monitors, controls and reports on the group/region's fiscal and production performance.
• Other duties as assigned.

Basic Qualifications:

• Bachelor's degree 7 or more years of banking, fraud investigation, and/or recovery 5 or more years of leadership/supervisory/team lead

Preferred:

• Ability to build relationships, collaborate, work independently or as part of a team to resolve issues and meet deadlines
• Excellent analytical skills with the ability to analyze situations and make independent decisions
• Ability to work in a fast paced, high-pressure environment with professionalism, courtesy and tact, with strong written/verbal communication skills
• Demonstrate a sense of urgency and the ability to adapt in a fast-paced environment
• Strong attention to detail
• PC & Internet proficient
• Data analytics, and presentation of data in the form of dashboards/PowerPoint decks.
• Self-motivated and directed, with the ability to handle multiple tasks simultaneously
• Strong ability to multi-task and shift/re-prioritize work throughout the day

Exempt Status:

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values-simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

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EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.