Operations Manager (EWR)

Clearfield; Newark (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

3 weeks paid time off

Monthly wellness stipend

401k Retirement Plan with company match

Comprehensive benefits including medical and dental insurance

Paid Parental Leave

Ongoing training and development programs

Job summary

Clearfield, located in Newark, NJ, is seeking an Operations Manager to lead daily operations at the airport. This role involves coaching a team of Ambassadors and ensuring compliance with security and service standards.

The ideal candidate will have at least 3 years of leadership experience, exceptional interpersonal skills, and proficiency in technology. Competitive salary range of $70,000-$80,000 annually, along with various benefits and perks including paid time off and wellness stipends.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Solid leadership and organizational skills.
• Experience with employee engagement and customer satisfaction.

Responsibilities

• Lead daily operations of a team of Ambassadors.
• Ensure compliance with CLEAR and TSA policy and procedures.
• Coach and train team to meet service and sales goals.
• Analyze metrics and customer feedback to improve performance.

Skills

Leadership experience

Interpersonal skills

Organizational skills

Customer engagement

Technology proficiency

Job description

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast‑paced environment, and is a hands‑on coach for security, customer service and sales.

Key Responsibilities Include:

• Spend at least 80% of your time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
• Assist with the recruitment, on‑boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Assist with employee relations matters & investigations as needed
• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
• Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team

Ideal candidates will have:

• At least 3 years of leadership experience in a customer‑facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in an ever‑changing environment
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
• Proficiency in using technology daily in your work
• Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non‑traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

The base salary range for this role is $70,000.00-$80,000.00 / year depending on level of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for team members and other rewards may include bonuses.

Perks of Being a Team Member at CLEAR!

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company!
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.