Operations Manager, DC ( Maryland )

ALO; North East (MD); Vor Ort; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

ALO is seeking an Operations Manager to lead an inbound, pick/pack, and outbound fulfillment team. You will drive lean improvements, ensure safety and quality targets, and partner with clients to achieve performance goals.

You will develop direct reports, manage shift planning, and oversee training, SOP adherence, and continuous improvement initiatives to optimize operations across the value stream.

Qualifikationen

• Bachelor’s degree strongly preferred or HS degree/GED required.
• Experience with Lean, Six Sigma, or similar process-improvement ideologies; Six Sigma cert is a plus.
• Minimum 2 years of progressive operations management experience.

Aufgaben

• Lead and supervise an operations team in inbound, pick/pack, and outbound shipments.
• Ensure safety, productivity, and adherence to client SLAs and quality targets.
• Develop direct reports and manage performance evaluations.
• Plan, prioritize, and communicate shift directives for efficiency and quality.
• Interact with clients on operational topics and manage lean improvements.
• Oversee quality assurance metrics, tools, and processes to meet goals.
• Drive continuous improvement culture within the value stream.
• Manage seasonal staffing relationships and budget for the value stream.
• Ensure SOPs are up to date and staff training is maintained.

Kenntnisse

LEAN/Six Sigma process improvement

Data analysis

Strong communication

Leadership & mentoring

Coaching and motivating teams

Collaboration with peers and senior mg

Microsoft Excel proficiency

Analytical problem solving

Flexibility in role

Intermediate math skills

Ausbildung

Bachelor's degree preferred

HS Diploma or GED required

Tools

Microsoft Office (Excel emphasis)

Jobbeschreibung

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW:

At Alo, our employees are at the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

RESPONSIBILITIES:

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on‑site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.
• Perform all other duties assigned by supervisor or manager.

QUALFICATIONS:

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience leading up to 100 associates.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Performance oriented.
• Ability to be flexible.
• Strong communication skills.
• Good motivational skills.
• Awareness of internal customer requirements.
• Ability to collaborate and drive performance.
• Analyze data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Ability to be flexible.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills.

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