Operations Manager, DC

Aloyoga; Las Vegas (NV); On-site; USD 85,000 - 110,000; Full time

Job summary

ALO Yoga is seeking an Operations Manager to lead the campus operations team, overseeing inbound, pick/pack, outbound shipments, and inventory management, while embedding lean practices.

You will drive safety, quality, and efficiency, mentor staff, manage shifts, and partner with the director on budgets and resource planning. A strong focus on continuous improvement and customer service is essential.

Qualifications

• Bachelor’s degree strongly preferred or HS/GED required.
• Experience with process improvement ideologies such as LEAN or Six Sigma.
• Minimum of 2 years of progressive Operations experience in a management role.
• Experience leading up to 100 associates.
• Proven track record of productivity improvements through continuous improvement.
• Execution focused and performance oriented.
• Flexible and adaptable to changing priorities.
• Strong communication skills and ability to motivate others.
• Ability to coach, mentor, and develop direct reports.

Responsibilities

• Accountable to client SLA agreements and site quality targets.
• Create and manage day-to-day operational strategy for safe, productive campus operations.
• Develop direct reports and drive performance.
• Own full week responsibilities including two shifts and weekend/donut shifts if applicable.
• Lead performance management for the area.
• Plan, prioritize and communicate shift directives for efficiency and quality.
• Interact with clients on operational topics.
• Oversee all quality assurance metrics and continuous improvement tools.
• Deliver performance evaluations and provide constructive feedback.
• Promote a culture of continuous improvement within the value stream.
• Deliver productivity improvements aligned with KPIs.
• Own lean process improvement initiatives and CI projects.
• Organize resources to improve safety, quality, and cost.
• Ensure SOPs and training remain up-to-date in the value stream.
• Foster accountability, engagement, and empowerment.
• Manage on-site seasonal staffing relationships and report needs.
• Budget management for value stream.

Skills

Communication

Motivation

Leadership

Process improvement

LEAN/SIX SIGMA

Data analysis

Education

Bachelor’s degree or HS diploma

Tools

Microsoft Office

Excel

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

At ALO, our employees are at the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for ALO, you join a global community of change makers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world‑class operations team. This includes, but is not limited to, managing inbound, and, pick / pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

RESPOSIBILITIES

• Accountable to client SLA agreements and site‑specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritising, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organises and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programmes, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on‑site seasonal staffing representatives and advise director of operations on seasonal labour needs.
• Budget management for value stream.
• Perform all other duties assigned by supervisor or manager.

QUALIFICATIONS

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience leading up to 100 associates.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Performance oriented.
• Ability to be flexible.
• Strong communication skills.
• Good motivational skills.

EEO JOB CATEGORY:

• Awareness of internal customer requirements.
• Ability to collaborate and drive performance.
• Analyse data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Ability to be flexible.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills

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