Operations Manager, DC

Alo; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Alo is seeking an Operations Manager in Las Vegas to oversee campus performance, safety, quality, and on-site staffing. You will drive Lean and Six Sigma initiatives, meet client SLAs and KPIs, and lead the on-site team to deliver exceptional service daily.

This role requires 2+ years of progressive operations leadership, experience managing up to 100 associates, strong Excel and MS Office skills, and a collaborative, results-driven mindset.

Qualifications

• Experience leading up to 100 associates.
• Lean/Six Sigma experience or certification preferred.
• 2+ years in progressive Operations management.
• Ability to coach and mentor direct reports, drive performance.

Responsibilities

• Accountable to client SLA agreements and site quality targets.
• Develop and manage day-to-day operations strategy for safe, productive campus.
• Lead performance management and develop direct reports.
• Plan, prioritize, and communicate shift directives to ensure efficiency.
• Oversee quality assurance, metrics, and process improvements.
• Manage seasonal staffing and budget for the value stream.
• Perform related duties as assigned by supervisor.

Skills

Leadership

Process improvement

Data analysis

Communication

Mentoring

Collaboration

Education

Bachelor's degree

HS Degree or GED

Tools

Microsoft Excel

Microsoft Office

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW:

At Alo , our employees are at the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo , you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

RESPONSIBILITIES:

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.
• Perform all other duties assigned by supervisor or manager.

QUALFICATIONS :

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience leading up to 100 associates.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Performance oriented.
• Ability to be flexible.
• Good motivational skills.
• Awareness of internal customer requirements.
• Ability to collaborate and drive performance.
• Analyze data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Ability to be flexible.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills.