Operations Manager – Collateralized Loan Obligation (CLO) Loan Administration

Socket.dev; Saint Paul (MN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an experienced leader to manage and coordinate the collateralized loan obligation loan administration team.

You will ensure quality service for internal and external customers, interpret loan notices, process activity, reconciling data, and handle restructurings, refinancings, amendments, and daily control reporting. The role emphasizes volume management, escalation resolution, staff oversight, and compliance with laws and regulations, with collaboration across offshore

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically five or more years of relevant experience.
• Experience leading others including management or team lead roles.
• Banking background with exposure to loans or cash management.
• Knowledge of applicable laws and regulations.

Responsibilities

• Manage and coordinate operational activities for assigned areas.
• Ensure quality service and effective operations support for customers.
• Lead staff to accomplish results and meet SLAs.
• Ensure compliance with corporate policies and laws.
• Review systems and procedures affecting units.
• Resolve escalations and handle volume efficiently.
• Support issue resolution, training, and capacity planning.
• Collaborate with offshore teams on projects and testing.
• Drive performance against service metrics and goals.

Skills

Leadership experience

Banking knowledge

Regulatory understanding

Customer relations

Project management

Communication skills

Data analysis

Excel

Python

AI awareness

Education

Bachelor’s degree or equivalent work experience

Tools

Excel

AI

Python

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Manages and coordinates operational activities for the collateralized loan obligation (CLO) loan administration team, ensuring quality service and effective operations support for assigned internal and external customers. The role supports loan administration activities including interpreting loan notices, processing loan activity, reconciling data breaks and incoming wires, and handling restructures, refinancings, amendments, and daily control reporting. The role is focused on volume management, escalation resolution, accountability, team leadership, and effective operations support in a fast-paced, high-volume environment.

Key Responsibilities

• Manage and coordinate operational activities for assigned functional areas/regions.
• Ensure quality service and effective operations support for assigned internal and external customers.
• Accomplish results through the effective management of staff.
• Administer corporate policies and procedures and ensure compliance with applicable laws and regulations.
• Participate in the review and recommendation of operational systems and procedures affecting assigned units.
• Resolve escalations, manage volume, review outliers and aged exceptions, and hold the team accountable for outstanding or past-due items.
• Support issue resolution, task resolution, training conversations, work assignment, capacity modeling, and procedure review.
• Partner with offshore teams and support project work, including enhancements and testing.
• Manage team performance against SLAs, daily goals, communication expectations, escalation expectations, service metrics, overtime management, innovation/tool adoption, process improvement, service, and people management goals.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience

Preferred Skills/Experience

• Experience leading others, including management, supervisory, team lead, or direct report management experience.
• Banking background, ideally with exposure to loans, cash management, or issue resolution.
• Understanding of applicable Federal and State laws and regulations.
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Excellent organizational and project management skills, with the ability to manage multiple tasks.
• Proven ability to manage competing priorities in a fast-paced, high-volume environment while using sound judgment, critical thinking, and problem-resolution skills.
• Well-developed customer relations skills and excellent interpersonal, verbal, and written communication skills.
• Experience with CLOs and/or CDO Suite preferred but not required.
• Experience with Excel, AI, Python, or other technology tools helpful but not required.

Location Expectations:

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.