Operations Manager: Claims & Process Excellence

Solera Holdings, LLC.; Canton (TX); On-site; USD 42,705 - 52,348; Full time

Job summary

A global software services firm is seeking an Operations Manager in Canton, Texas, to oversee day-to-day operations of contents-related claims handling. The ideal candidate will have over 5 years of operations management experience, strong communication skills, and exceptional leadership abilities. Responsibilities include improving operational processes and ensuring compliance with standards. This full-time position offers competitive pay with potential for growth.

Qualifications

• 5+ years of proven experience in an operations management role.

Responsibilities

• Manage the workflow and operational processes of the contents claims team.
• Assist with development and implementation of standard operating procedures (SOPs).
• Monitor key performance indicators (KPIs) and operational metrics.
• Supervise and mentor contents claims associates.
• Conduct regular performance evaluations and provide coaching.
• Manage staffing schedules and workloads.
• Ensure adherence to internal policies and regulatory guidelines.
• Resolve escalated customer issues promptly.
• Assist with initiatives to streamline claims handling.

Skills

MS Office knowledge

Strong interpersonal and communication skills

Solid understanding of performance and quality metrics

Industry-specific experience (e.g., Insurance)

Job description

A global software services firm is seeking an Operations Manager in Canton, Texas, to oversee day-to-day operations of contents-related claims handling. The ideal candidate will have over 5 years of operations management experience, strong communication skills, and exceptional leadership abilities. Responsibilities include improving operational processes and ensuring compliance with standards. This full-time position offers competitive pay with potential for growth.