Operations Manager-CA

CVS Health; Palo Alto (CA); On-site; USD 49,296 - 78,416; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Paid time off

Retirement savings

Job summary

CVS Health in Palo Alto, CA seeks an Operations Manager to lead store execution, improve performance, and build customer loyalty through exemplary service. Reporting to the Store Manager, you will cultivate an engaged team, oversee staffing, training, and development, and manage inventory, sales, and financials.

The role emphasizes leadership, timely communication, and a flexible full-time schedule including early mornings, overnights, and weekends.

Qualifications

• Deductive reasoning, advanced analytical skills and computer skills.
• Strong communication, leadership, supervision and influencing abilities.
• Full-time flexible schedule including mornings, overnights and weekends.

Responsibilities

• Lead store crews and manage daily operations.
• Provide customer service leadership and resolve escalations.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Leadership

Supervision

Education

High school diploma or equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions

1. Management

   Lead others and work effectively with store crews

   Supervise, assign and direct activities of the store’s crew

   Effectively communicate information to store crew and supervisors in an open and timely manner

   Support Store Manager with actions plans for operational and service improvement

2. Customer Service

   Assist customers with their questions, problems and complaints

   Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

Deductive reasoning ability, advanced analytical skills and computer skills.

Advanced communication skills, leadership, supervision, and influencing skill

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

Experience as a retail manager or supervisor

Education

High school diploma or equivalent required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$23.70 - $37.70

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland).

We anticipate the application window for this opening will close on: 09/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.