Operations Manager, Automation and Solution

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 88,000 - 198,000; Full time

Job summary

TikTok USDS Joint Venture LLC is a safety-focused organization delivering data-driven moderation operations and cross-functional programs. The role emphasizes executing major initiatives with clear milestones, ownership, and risk visibility to ensure successful adoption across product, policy, and engineering teams.

The position requires strong execution leadership, the ability to translate strategies into actionable plans, and close collaboration with internal teams.

Qualifications

• 5 years in program execution, operations management, or cross-functional delivery.
• Experience driving cross-functional initiatives with milestone ownership and risk management.
• Ability to translate large initiatives into rollout plans and adoption across stakeholders.
• Proven collaboration with central teams (Product, Policy, Engineering) while staying aligned with project owners.
• Strong communication for progress updates, risk reporting, and execution health.

Responsibilities

• Drive execution of major organization-wide programs with milestone tracking and stakeholder coordination.
• Partner with global initiative owners to ensure operational alignment and readiness.
• Translate large-scale initiatives into clear operational plans and implementation paths across LoBs.
• Ensure rollout and adoption plans include readiness checks and post-launch follow-up.
• Identify blockers and risks early, driving resolution through coordination and escalation.
• Embed Operational Excellence and Automation to improve processes and scalability.

Skills

Program execution

Coordination

Rollout planning

Risk management

Communication

Job description

Responsibilities

The UDSD JV Trust & Safety Operations team is responsible for executing and overseeing day-to-day Human moderation activities. Our mission is to transform moderation from a labor-intensive process into a data-driven, system-powered operation that balances efficiency and accuracy, enabling TikTok to become the most trusted platform.

About the Role

This role is an execution-focused role within OEA. This role is responsible for driving the successful execution of a few major organization-wide programs at a time (e.g., Kepler, AIM), ensuring strong cross-functional alignment, disciplined milestone management, risk visibility, and effective operational rollout and adoption.

Responsibilities

• Drive execution of a few major organization-wide programs at a time, with clear ownership of milestone tracking, dependency management, and stakeholder coordination.
• Partner with global initiative owners (Global Platform Responsibility, Policy, etc.) with USDS internal teams to ensure operational alignment, readiness, and follow-through.
• Translate large-scale initiatives into clear operational plans, stakeholder actions, and implementation pathways across relevant LoBs.
• Ensure operational rollout and adoption plans are in place, including readiness checks, issue tracking, and follow-up after launch.
• Surface risks, blockers, and cross-functional dependencies early, driving resolution through strong coordination and escalation.
• Embed both Operational Excellence and Automation into execution by identifying opportunities to simplify processes and strengthen operational scalability through change delivery.

Qualifications

• Experience: 5 years in program execution, operations management, implementation, change delivery or other cross-functional operational execution roles.
• Execution Leadership: Strong experience driving complex, cross-functional initiatives with clear ownership of milestones, risks, dependencies, and stakeholder alignment.
• Rollout and Adoption: Demonstrated ability to translate large initiatives into operational rollout plans and ensure successful implementation and adoption across multiple stakeholder groups.
• Cross-Functional Coordination: Proven ability to work effectively with central teams (Product, Policy, Global Platform, Engineering) while staying aligned with original project owners.
• Operational Judgment: Strong ability to identify blockers, manage ambiguity, elevate appropriately, and maintain delivery momentum across complex environments.
• Communication and Visibility: Excellent communication skills, providing structured updates on progress, risks, trade-offs, and execution health to leadership.

Preferred Qualifications:

• Experience in Trust & Safety, large-scale operations, or high-complexity rollout environments.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm.

We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility - especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $88000 - $198445 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.