Operations Manager - Anderson WSC

WD Wright Contracting; Greenville (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

WD Wright Contracting in Greenville, SC seeks an Operations Manager to ensure traffic control services are reliable, on-time, well trained, and safe for an organized operation.

The role oversees the office and field teams, conducts trainings, and reports to the Regional Manager, while maintaining client relations, safety compliance, and efficient use of resources. Willing to travel and manage 50/50 office/field duties.

Qualifications

• Construction Management experience preferred.
• Traffic Control Management preferred; experience managing crews or fleets in logistics/couriers a plus.
• Strong computer skills, including Microsoft Office and Office 365 suite.
• Strong interpersonal skills providing guidance, direction, and assistance.
• Result-oriented and customer service resolution skills.
• LEAN/Kaizen, Operations Metrics and Operational Excellence knowledge.

Responsibilities

• Complete written reports on deficiencies, incidents, and safety.
• Create and implement strategies to foster business growth.
• Oversee office and field staff.
• Audit sites with Field Supervisors to ensure compliance.
• Travel to clients within a 75-mile radius daily.
• Balance 50% time in office and 50% in the field.
• Conduct safety meetings and document personnel issues.
• Maintain vehicle and equipment inventories and office budgets.

Job description

Operations Manager

The primary responsibility of this position is to ensure that all traffic control services provided to the client is reliable, on-time, well trained, and safe to ensure an organized operation.

The primary responsibility of this position is to ensure that all traffic control services provided to the client is reliable, on-time, well trained, and safe to ensure an organized operation. This position will oversee the entire office and field including the Office Administrator, Dispatchers and field positions. The Operations Manager will be expected to complete new hire processes, new hire orientations, and all trainings. The Operations Manager directly reports to the Regional Manager.

Responsibilities

• Complete written reports as required on vehicular deficiencies, accidents, incidents, complaints, employee injuries, and other issues as may be required from time to time
• Create and implement effective strategies to foster business growth
• Oversee all office and field staff
• Collaborate with Field Supervisors in site auditing and inspection to ensure all job sites are compliant and operating within protocols.
• Visit clients within a75-mileradiusfromoffice location daily
• Ability to spend split working timeof50% in the office and 50% in the field
• Conducting safety meetings, documenting personnel issues, and maintaining a positive high morale to foster teamwork
• Knows and follows the safety and health rules, as well as safe working practices applicable to Traffic Control
• Ability to generate management requested reports as needed
• Build and maintain relations with current customers
• Send new customers to our business development staff
• Coordinate safety meetings and required trainings, as well as conduct weekly meetings with Field Supervisors
• Responsible for hiring and terminating and documenting employees after communication and verification with Supervisors and Human Resources
• Oversee all purchases for the office, including managing office budgets with proven knowledge of P&L and financials
• Maintain proper inventory for operations in the field, including trucks, GPS, signs, GSF’s, tablets, and more
• Maintain and account for vehicles and equipment at the office
• Ability to respond and assist before or after business hours
• Proactive, well-organized, and can manage multiple, simultaneous projects
• Have a general knowledge of all job functions for direct reports
• Must be able to work various shifts as required
• Additional duties as assigned

Requirements/Skills

• Construction Management Experience preferred
• Traffic Control Management preferred; experience managing crews or fleets in logistics/couriers a plus
• Strong computer skills, including Microsoft Office and Office 365 suite
• Strong interpersonal skills providing guidance, direction, and assistance
• Result-oriented and customer service resolution skills
• Comprehensive understanding of Operations Management, LEAN/Kaizen, Operations Metrics, and Operational Excellence
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Comfortable in a fast-paced and high-pressure environment
• Maintain a clean and professional appearance
• Willing to travel
• Must have a valid driver’s license, maintain a clean driving record, and have reliable transportation
• Working after standard business hours, on weekend, and holidays as needed
• Must be 18 years of age or older
• Ability to pass all pre-employment screenings
• Required to adhere to all policies and procedures

Required Certifications

• Complete ATSSA, TCT, and Defensive Driver classes within 6 months of hire
• Complete monthly trainings distributed from corporate
• Traffic Control Supervisor (TCS) certification preferred but not required; candidates without this must obtain within 60 days of hire

Equal Employment Opportunities Employer