Operations Manager Albuquerque NM

Segra; Albuquerque (NM); On-site; USD 86,205 - 107,835; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Tuition and gym reimbursements

Vacation/PTO, paid holidays

Legal and pet insurance

Job summary

Segra is seeking an experienced Operations Manager for our Albuquerque location to lead a team in telecommunications projects. The role requires a strong background in managing technical teams, ensuring project deadlines and budgets are met, and resolving operational issues efficiently.

Ideal candidates will have a background in telecommunications, proficiency in Excel, and at least two years of team management experience. We offer comprehensive benefits and a competitive salary package.

Qualifications

• Minimum of 5 years of experience in Telecommunications is required.
• Must have experience working with Excel.
• Must have at least 2 years of experience managing a team.

Responsibilities

• Manage a team performing telecommunications installation tasks of high technical difficulty.
• Provide daily guidance and supervision to Field Operations Technicians.
• Ensure timely resolution of maintenance/trouble tickets.

Skills

Telecommunications experience

Excel

Team management experience

Voice/data/transmission systems knowledge

Analytical problem-solving skills

Education

Technical bachelor's degree or equivalent work experience

Job description

Segra is searching for a qualified and experienced Operations Manager (Albuquerque NM) to join us in a full-time capacity.

Location Requirement

The work arrangement for this role is five (5) days in the office.

Role Overview

Manages a team that will perform tasks of considerable technical difficulty that includes analyzing, evaluating, designing, planning, or modifying a wide variety of telecommunication installation types.

Responsible for daily technical guidance, assistance, and supervision of Field Operations Technicians and Outside Plant (OSP) engineering/construction staff. Must be able to clearly identify job and project priorities to meet departmental and company objectives. This will include setting appropriate project due dates, managing the team to meet these due dates, ensuring team manages to project budgets, and ensuring the team is resolving maintenance/trouble tickets in a timely manner.

Qualifications

• Minimum of 5 of years of experience in Telecommunications is required.
• Must have experience working with Excel.
• Must have at least 2 years of experience managing a team.
• Experience with voice, data, and/or transmission systems/networks.

Preferred Qualifications

• Education: Technical bachelor's degree or equivalent work experience.
• High level of experience with DWDM, SONET, and IP equipment and technologies.
• Experience with voice, data, and transmission systems and networks.
• Telecommunication installation support and management functions.
• Development and knowledge of telecommunication standards related to central office and equipment installation.
• Competence with AC/DC power, infrastructure, cabling, and distribution systems. Knowledge of OSP Engineering and Construction.
• Basic knowledge of OSHA guidelines and industry safety practices.
• Outstanding computer, written, verbal communication skills, and excellent analytical problem-solving abilities.

About Segra

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Pay Range

$86,205 - $107,835. Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

Equal Opportunity Statement

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law.

Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.