Operations Manager (Account Management)

Sunbit, Inc.; Los Angeles (CA); Hybrid; USD 85,000 - 94,000; Full time

Benefits offered by this job

Mission driven, empowered, andcollab.

Competitive pay and stock options

Unlimited PTO

HSA and Pet Insurance

401(k) with company match

Cell Phone Stipend

Team-based strategic planning

Job summary

Sunbit is hiring a hands-on, people-focused Operations Manager to lead the day-to-day Account Management team in Los Angeles. You’ll drive accountability, coach staff, diagnose bottlenecks, and raise performance while embedding Sunbit’s values and customer-first mindset.

You will partner with senior leadership to align strategy with execution, scale operations, and strengthen partnerships with dental practices and automotive dealer networks, enabling more patients to access sunbit’s BNPL

Qualifications

• 5+ years in account management, customer success, or sales with leadership experience.
• 2+ years in account management leadership or related people leadership role.
• Experience conducting structured 1:1s, performance management, and talent development.
• Proven ability to foster a positive, high-performance team culture.
• Strong communication, influencing and relationship-building skills.
• Excellent organizational and prioritization abilities to balance daily needs with initiatives.
• Passion for developing people and contributing to a mission-driven organization.

Responsibilities

• Lead a high-performing team: set culture, morale and execution while enforcing KPIs and workflows.
• Build a Culture of Excellence: create an engaging in-office environment with support and motivation.
• Turn Strategy into Action: translate business objectives into actionable team priorities.
• Drive accountability & performance reporting: track KPIs and provide leadership with insights.
• Refine operating cadences and tooling to reduce friction and scale output.
• Hands-on problem solving: remove roadblocks and guide the team to effective solutions.

Skills

Leadership

Coaching

KPI Analytics

Cross-functional

Stakeholder mgmt

People Development

Job description

LOCATION: Los Angeles, CA (hybrid in our Westwood office, 4 days/ week)

REPORTS TO: Sr. Operations Manager

The Company:

Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution.

Trusted by over 30,000 locations nationwide—with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)—Sunbit makes essential services more accessible, affordable, and convenient.

Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for dental professionals. By offering flexible payment options, Sunbit empowers practices to treat more patients and ease the financial burden of care—helping people say “yes” to the services they need, when they need them.

Sunbit’s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace®, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights' list of Unicorn Startup Companies, with a valuation of $1.1 billion.(Source: CB Insights Unicorn List )

With proven product to market fit and rapid success across thousands of merchants and millions of customers, Sunbit is expanding its Account Management team. This is a unique opportunity to join a high-performance, high-growth company that’s redefining how patients pay for care—and helping providers deliver more of it.

The Role:

We are hiring a hands-on, people-focused Operations Manager to lead the day-to-day operations of our team while reinforcing the standard for execution, morale, and performance. In this role, you will act as a leader-coach driving accountability around deliverables, leading structured 1:1s, diagnosing bottlenecks, and unlocking the full potential of your direct reports. You will lead by example and we are looking for a leader who can roll up their sleeves to be in action alongside their team and influence the team’s success. The role will directly manage a team of Account Management professionals, providing ongoing coaching, feedback, and development to elevate individual and team performance.

You’ll work closely with senior leadership to bring strategic initiatives to life, ensuring our team is equipped to strengthen dental partnerships, grow account performance, and help more patients say yes to the treatment they need.

Requirements

What You'll Own:

• Lead a high-performing team: Set the bar for team culture, morale, and day-to-day execution while holding direct reports accountable to KPIs, usage targets, and daily workflows
• Build a Culture of Excellence: Foster an engaging, collaborative in-office environment where team members feel supported, challenged, and motivated to perform at their best
• Turn Strategy into Action: Partner with senior leadership to translate broader business objectives into actionable team priorities, ensuring alignment, focus, and consistent follow-through
• Drive accountability & performance reporting: Track, measure, and analyze team KPIs and operational health metrics. Deliver clear-eyed reporting to senior leadership with honest visibility into what’s working, what isn’t, and where intervention is needed
• Turn what works into a system: Continuously refine operating cadences, workflows, and internal tooling to eliminate operational friction and improve output and efficiency as the team scales
• Hands-on problem solving: Proactively tackle challenges alongside your team, providing guidance and removing roadblocks to drive effective solutions for a seamless partner experience

What You'll Bring:

• 5+ years of experience in account management, customer success, or sales, with a proven track record of managing and coaching teams in high-growth environments
• 2+ years of experience in account management leadership, sales management, or a related people leadership role, preferably within dental, healthcare, fintech, or a fast-paced sales organization
• Experience conducting structured 1:1s, performance management, skill-building, and developing talent
• A proven ability to lead a positive, high-performance team culture that balances strong expectations with employee development, recognition, and collaboration
• Strong communication and interpersonal skills, with the ability to influence, motivate, and build credibility
• Excellent organizational and prioritization skills, with the ability to balance daily team needs, competing priorities, and execution of broader initiatives
• A natural inclination to spot inefficiencies, streamline repeatable processes, and champion forbest practices
• Adaptability and resilience in a fast-paced, evolving environment, with a willingness to roll up your sleeves and lead by example
• A genuine passion for developing people, building strong teams, and contributing to a mission-driven organization

Why Choose Sunbit?

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

The Perks:

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Unlimited PTO
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting a base salary of $85,000-$94,000 per year for this role. This role is eligible for bonus in addition to the base salary.
• This role will also be granted company equity via stock options

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.