Operations Manager

Socket.dev; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Q2IMPACT is seeking an Operations Manager to support the Project Director in day-to-day management of the MEL Platform task order for U.S. government contracts and global field operations.

The role focuses on staffing, recruiting, travel, security compliance, and administrative coordination across Washington, DC and international sites. The position requires a Master’s degree and at least seven years of relevant experience in government contracts or complex multi-country projects, with a strong

Qualifications

• Master’s degree in business administration, international development, public administration, project management, international affairs, or related field.
• Minimum seven years of experience supporting U.S. Government contracts, international development, or multi-country projects.
• Experience coordinating staffing, logistics, operations, travel, and administrative functions for large projects or contracts.
• Experience with U.S. Government programs (DOS/USAID/DoD) preferred.
• Experience in international or field operating environments preferred.

Responsibilities

• Oversee day-to-day operational management and coordination of staffing, resources, schedules, reporting, and administrative processes.
• Lead recruitment, onboarding, deployment, and management of experts, consultants, subcontractors, and surge personnel.
• Coordinate international and domestic travel, workshops, field activities, and evaluations, ensuring security compliance.
• Manage coordination with subcontractors, regional partners, and field teams, including third-party monitoring support.
• Maintain task order management systems for deliverable tracking, action items, staffing plans, and risk management.

Skills

Operations management

Staffing coordination

Project coordination

Compliance and security

Communication and problem solving

Education

Master’s degree in business administration or related field

Job description

About Q2IMPACT:

Q2IMPACT is a data-first organization known for delivering innovative, customized solutions in monitoring, evaluation, learning, digital transformation, and performance management for government, security, and development partners. Drawing on deep expertise in advanced analytics, digital platforms, and AI, we help clients solve their most complex data, knowledge management, and operational challenges. Our collaborative culture values curiosity, partnership, and technical excellence.

Project Summary:

The EAP Monitoring, Evaluation, and Learning (MEL) Platform supports the U.S. Department of State’s Bureau of East Asian and Pacific Affairs (EAP), Office of Regional Assistance and Security Program (RASP), and other Department bureaus, embassies, consulates, field offices, and EAP operating units that manage or oversee foreign assistance programs. The task order provides demand-driven MEL, project design, strategic planning, performance monitoring, evaluation, data management, learning, training, third-party monitoring, infrastructure monitoring, and surge technical assistance across Washington, DC and the East Asia and Pacific region. The platform is designed to strengthen evidence-based decision-making, align programming with DOS priorities and 18 FAM 301.4 requirements, and deliver timely, high-quality services through close coordination with the COR, EAP program offices, Activity Managers, posts, and technical teams.

Position Summary:

The Operations Manager supports the Project Director in the day-to-day management and operational execution of the task order. The Operations Manager oversees staffing, recruitment, consultant and subcontractor coordination, travel and logistics, security compliance, work planning, deliverable tracking, and administrative support functions across all task order activities. The position serves as the operational hub for coordinating personnel, resources, and project systems to ensure timely, efficient, and compliant delivery of services throughout the contract period.

This position is contingent upon award.

General Duties and Responsibilities:

• Oversee the day-to-day operational management, ensuring effective coordination of staffing, resources, schedules, reporting requirements, and administrative processes.
• Lead recruitment, onboarding, deployment, and management of technical experts, consultants, enumerators, third-party monitors, surge personnel, and embedded staff supporting task order activities.
• Coordinate international and domestic travel, workshops, field activities, assessments, evaluations, and other task order events, ensuring compliance with Department of State security and travel requirements.
• Manage operational coordination with subcontractors, regional partners, and field teams, including support for third-party monitoring activities and regional operations as required.
• Maintain task order management systems for deliverable tracking, action item monitoring, staffing plans, work planning, reporting schedules, and risk management.
• Support compliance with contractual, security, quality assurance, and administrative requirements, including security plans, personnel documentation, and operational reporting.

Minimum Education and Experience

• Master’s degree in business administration, international development, public administration, project management, international affairs, or a related field.
• Minimum seven years of progressively responsible experience supporting U.S. Government contracts, international development programs, foreign assistance activities, or complex multi-country projects.
• Demonstrated experience coordinating staffing, logistics, operations, travel, and administrative functions for large projects or contracts.
• Experience supporting Department of State, USAID, DoD, or other federal programs. Department of State experience preferred.
• Experience supporting activities in international or field-based operating environments preferred.

Required Skills and Competencies:

• Strong project operations, staffing, and organizational management skills.
• Experience managing simultaneous activities, competing priorities, and rapid-response tasking in a fast-paced environment.
• Demonstrated experience coordinating consultants, subcontractors, and dispersed technical teams.
• Strong understanding of U.S. Government contract administration, reporting requirements, and compliance procedures.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency with project management, scheduling, collaboration, and reporting tools.

Required Security Clearance:

Active Secret-level clearance required.

Location and Travel:

Washington, DC; international travel as required.

Benefits of Joining Q2IMPACT:

• A dynamic group of professionals with diverse backgrounds and expertise, committed to delivering high-quality results and making a meaningful impact in communities around the world.
• An opportunity to lead and shape a growing firm that has a solid reputation in the industry and is poised for further expansion.
• A chance to work across development, diplomacy, and defense sectors, with a broad portfolio of projects and clients.
• A supportive and inclusive culture that values innovation, excellence, and collaboration.
• Competitive salary and benefits package, including health, dental, and vision insurance, and paid time off.

Working Conditions and Required Equipment

The incumbent in these positions will work in a professional office environment and will utilize thefollowing equipment when working

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone
• Other (Specify if any)

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of these positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

These position descriptions provide an overview of the major functions and requirements of these roles. This document is not intended to be an exhaustive list encompassing every duty and requirement of the positions; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.