Operations Manager

In-Gas Direct; Washington (Washington County); On-site; USD 75,000 - 120,000; Full time

Job summary

In-Gas Direct is seeking an Operations Manager to oversee field service technicians and manage projects at our Washington County, PA site. You will coordinate, schedule, and supervise service delivery across in-house, onsite, and offsite settings.

You will lead a team, drive improvements in safety, quality, and efficiency, and partner with RSM/Operations to meet company goals. Expect substantial travel (about 60% annually) to support customers and sites.

Qualifications

• Education/Training: High School Diploma or equivalent; technical and management training related to field sales and/or field services.
• Specialized knowledge: Field service leadership in the electric power utility, power plant, and industrial specialty gas industry.
• Skills/ Abilities: Interpret customer bids and RFQ’s including terms and conditions, clarifications drawings/prints related to RFQ’s and bid requests, etc.
• Strong negotiating skills, conflict management skills, sense of accountability.

Responsibilities

• Manage assigned field service/shop technicians and coordinate delivery of service projects.
• Optimize technician schedules and dispatch to job sites safely and efficiently.
• Hire, train, and retain the field service team.
• Monitor service metrics and implement improvements.
• Handle customer inquiries and ensure satisfaction.
• Develop workflows, guidelines, and policies to enhance service delivery.
• Provide technical support including troubleshooting and repairs.
• Collaborate with RSM and Operations teams to align goals.
• Ensure adherence to safety and quality standards.
• Conduct periodic site visits to evaluate performance and processes.

Skills

Field service leadership

Negotiation

Conflict management

Accountability

Communication

RFQ/bid interpretation

Electro-mechanical skills

Customer service

Education

High School Diploma or equivalent

Technical/management training related to field services

Tools

MS Office tools

Outlook

QuickBooks

CRM

Job description

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Operations Manager

Maintenance & Field Service Full-time Washington County, PA

Job Purpose

The Operations Manager primary function is to directly manage assigned field service/shop technicians and perform the duties of project management, coordinating, and overseeing the delivery of in-house, onsite and offsite service projects for internal and external customers.

The Operations Manager is responsible for the on-time and in-budget delivery of all assigned projects. The individual is also responsible to manage the facility needs of the service center, including equipment, tools, resources and vehicles used to perform and deliver field and shop projects.

The Operations Manager is responsible for the financial performance of the service center, ensuring efficient operations and customer satisfaction.

Technical

DUTIES AND RESPONSIBILITIES

• Work closely with RSM team to pursue opportunities, create estimates and coordinate order intake.
• Optimizing technician schedules and dispatching them to job sites, safely & efficiently, considering skill sets, locations, and availability.
• Coaching, training, and motivating field service technicians, fostering a positive work environment, and addressing employee concerns.
• Managing the field service team, including hiring, training, and retention.
• Monitoring and analyzing service metrics to identify areas for improvement and implement corrective actions.
• Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Developing and implementing efficient workflows, guidelines, and policies to enhance service delivery.
• Providing technical support to customers and field service staff, including troubleshooting & repairs.
• Work with Service Center Operation Managers, & In-Gas Operations Manager teams (production, sales, HR) to ensure smooth operations and achieve company goals.
• Ensuring adherence to company policies, regulations, and safety standards by reinforcement and accountability.
• Perform periodic site visits to evaluate performance, and ensure processes are performed to company safety and quality standards.

Administrative

• Schedule travel via airline transportation; operate a company or rent vehicle to customer site locations. A minimum of 60% annual domestic and international travel is required. This may include weekends and holidays when applicable.
• Work with RSM and General Manager to develop/create, communicate and follow-up on estimates and proposals
• Foster a culture of continuous process improvement for the team and the organization
• Promote services offered by supporting RSM with customer visits, marketing campaigns and attending industry events as assigned.
• Maintain company assigned credit card(s)

Qualifications

• Education/Training: High School Diploma or equivalent; technical and management training related to field sales and/or field services; and/or meet or exceed the experience qualifications listed below.
• Individuals must have training in electrical safety, industrial safety (i.e. OSHA, NFPA, etc.). May be obtained when role is assigned
• Specialized knowledge: Field service leadership in the electric power utility, power plant, and industrial specialty gas industry.
• Skills/ Abilities: Interpret customer bids and RFQ’s including terms and conditions, clarifications drawings/prints related to RFQ’s and bid requests, etc. Have minor electro-mechanical skills and abilities
• Strong negotiating skills, conflict management skills, sense of accountability.
• Operate computer and mobile phone applications including MS Office tools; Outlook; QuickBooks; CRM and other computer-related applications as part of the duties and

Responsibilities

• Possess persuasive presentation and effective communications skills (written and verbal), motivation, and creativity to develop solutions for unique opportunities
• Strong and intellectual customer service abilities to provide technical support and respond to customer bid & RFQ requirements within the offering portfolio of the company
• Professional Certifications & Licenses: Valid motor vehicle operator’s license; Technical vocational-school, technical university or college diploma in customer services; or meet or Exceed The Experience Qualifications Listed.
• Experience: Minimum 5 years’ experience in the electrical power utility and/or industrial market segment or related field. Experience in working with minimal supervision and guidance to accomplish the duties and responsibilities as outlined above

Working conditions

• Different climates in an electrical utility, power plant, manufacturing, or industrial environment.
• Demanding fast paced environment requires attention to personal and equipment safety, environmental safety, and quality adherence.
• Outdoor environment with exposure to climate changes and/or extreme temperatures, precipitation, etc.
• Environments where PPE or other EH&S equipment will be required to limit exposure to risks such as electrocution; breathing harmful fumes or gases; exposure of contaminants to skin and eyes; and high noise levels.
• Indoor office and production environment with exposure to risks associated with an industrial environment
• Random drug and alcohol screenings and background checks for restricted access to nuclear, government or high security customer locations

The Operations Manager primary function is to directly manage assigned field service/shop technicians and perform the duties of project management, coordinating, and overseeing the delivery of in-house, onsite and offsite service projects for internal and external customer.