Operations Manager

Guest Services, Inc.; Washington; On-site; USD 32,000 - 45,000; Full time

Job summary

Guest Services, Inc. in Washington, DC, seeks a Unit Operations Manager to oversee marina, lodge, restaurant, retail, employee housing and campground operations, ensuring seamless service across venues.

You will drive revenue, maintain accurate records, uphold company policy, and lead a competent team to deliver exceptional guest experiences and safe, compliant operations. Strong collaboration with Park Service and vendors is expected to maximize profitability while maintaining a high standard

Qualifications

• Experience in hospitality operations and guest services.
• Proven ability to manage multiple venues and teams.
• Strong knowledge of computing and POS systems.

Responsibilities

• Direct management staff across marina, lodge, restaurant, retail, employee housing and campground.
• Maximize revenue from all venues and ensure accurate records.
• Maintain safety, compliance, and high guest service standards.

Skills

Customer service

POS systems

Tools

Computer systems

POS software

Job description

Washington, District of Columbia, United States

Sep 27, 2026

$28/hour

Compensation Amount:

28.00 USD Hourly

Job Summary:

Operate and oversee the Unit Daily Operations so as to maximize net profit and personnel potential while operating within the confines of company policy.

Job Description:

ESSENTIAL FUNCTIONS

• Direct management staff at the unit in the areas of marina, lodge, restaurant, retail, employee housing, and campground operations
• Maximize utilization of all revenue generating venues
• Ensure all record keeping and reporting is kept accurate and current.
• Communicate and maintain a positive working relationship with all our partners i.e. Park Service, vendors, etc.
• Maintain a customer service program dedicated to exceptional customer service
• Maintain compliance with contract obligations or regulatory requirements
• Maintain a competent staff through sound hiring practices and a comprehensive program for communication of goals and practices, and performance evaluations
• Direct management staff to assure a safe and attractive environment for guests and employees
• Participate in all functions and activities regarding marina operations, campground, Retail, lodging, and food & beverage operations to evaluate processes, procedures and staffing for “Best Practices” and efficiencies for improvement
• All other duties as assigned

SKILL AND KNOWLEDGE REQUIREMENTS

• Working knowledge of computer systems and programs, POS systems, and hospitality operations
• Excellent customer service and employee relations skills

PHYSICAL REQUIREMENTS

• Standing for short and long periods of time
• Sitting for long and short periods of time
• Working in hot, humid, and buggy conditions
• Lifting up to 50 pounds
• Walking
• Stooping
• Driving golf cart/gator

EQUIPMENT USED

• Vessels
• Computer
• Vehicles
• PPE's
• Cleaning Equipment

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in‑class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full‑service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Guest Services, Inc.

Great people serving great clients | Food, Management, Recreation

Guest Services, Inc. is a premier hospitality management company providing exceptional services at over 250 locations, serving more than 35 million guests annually since 1917.

Hospitality Accommodation and Food Services