Operations Manager

Metropolis Technologies; Walnut Creek (CA); Presencial; USD 77.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

medical

dental

vision

flexible spending accounts

long/short term disability

life insurance

accident insurance

401k

paid time off

Descripción de la vacante

SP+ is a leading parking and mobility company leveraging AI to power checkout-free experiences. We seek a strong operations leader to drive client satisfaction, staff development, and profitability across our Walnut Creek location.

You’ll manage a diverse team, enforce security and cash controls, and oversee budgeting and vendor procurement while ensuring OSHA compliance and high service standards. A driver’s license is required.

Formación

• Leads and motivates a diverse team to deliver outstanding service.
• Demonstrates a customer-first mindset and client satisfaction focus.
• Experience developing budgets and reviewing Profit & Loss statements.
• Ability to react quickly and solve problems under pressure.
• Proficient with Microsoft Office and quick to learn internal systems.

Responsabilidades

• Resolve client requests and communicate proactively to improve operations.
• Hire, train, and supervise a diverse, Promise-driven team and establish staffing levels.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, marketing, and budget management.
• Identify procurement and vendor service needs for the location.
• Perform accounts payable, payroll, and petty cash duties.

Conocimientos

Leadership

Budgeting

P&L

Customer experience

Problem solving

Microsoft Office

Descripción del empleo

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out".

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

What you’ll do

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

What you need

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Salary Range: $85,000 annually per year

Benefits

• medical
• dental
• vision
• flexible spending accounts
• long/short term disability
• life insurance
• accident insurance
• 401k
• paid time off

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

Location

US-CA-WALNUT CREEK