Operations Manager

New World Van Lines; United States; On-site; USD 65,000 - 105,000; Full time

Job summary

New World Van Lines is seeking an Operations Manager to support the service center’s day-to-day operations, ensure service and profitability, and uphold the company’s core values of Safety, Service, People, Profits and Innovation.

The role involves supervising staff, coordinating drivers and movers, monitoring payroll, and collaborating with headquarters to resolve critical issues while maintaining high customer satisfaction and operational standards.

Qualifications

• Five years in HHG industry and operating in a Service Center/Warehouse.
• Excellent customer service and communication skills.
• Must understand how financial statements impact profitability of the Service Center.
• Strong computer skills with Microsoft products.

Responsibilities

• Supervise staff for efficient Service Center operations.
• Maintain driver/mover headcount and ratios per guidelines.
• Monitor payroll against the Service Center budget.
• Review weekly staffing and schedules.
• Ensure pre/post trip inspections and vehicle maintenance.

Skills

Customer service

Communication

Leadership

Attention to detail

Multitasking

Sense of urgency

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description The Operations Manager plays a critical role in supporting the service center with the day to day operations This role ensures that the facility meets high standards of service compliance and profitability while delivering exceptional customer service to both internal and external clients The successful candidate will help oversee personnel operations quality control and customer satisfaction maintaining alignment with the companys 5 Core Values Safety Service People Profits and Innovation Job Description The Operations Manager plays a critical role in supporting the service center with the day to day operations This role ensures that the facility meets high standards of service compliance and profitability while delivering exceptional customer service to both internal and external clients The successful candidate will help oversee personnel operations quality control and customer satisfaction maintaining alignment with the companys 5 Core Values Safety Service People Profits and Innovation

Roles and Responsibilities

• Supervise staff in relation to an efficient operation of the Service Center
• Ensure the Service Center has the appropriate number of driversmovers and maintain the proper drivermover ratios within the guidelines established
• Work with Headquarters on all Red AlertsMissing Items that require immediate action to make sure they have responded and reach a resolution for the customer
• Monitor and evaluates payroll to ensure that Service Center is within Payroll Budget
• Daily review work schedule for proper staffing and plan for the entire week
• Ensures the drivers are completing proper prepost trip inspections daily
• Ensure vehicles are serviced and well maintained with the Fleet Dept
• Train and direct quality standards accurate storage and moving shipments of the customers in order to minimizing claims and efficiency of the moves
• Develop implement and review all ISO standards to ensure the service center is compliant with ISO standards to deliver the same service and procedures to the customer
• Monitors claim to determine training needs of individual crews
• Ensure that the Service Centers have the proper equipment needed to reduce rentals and work efficiently
• Assist with preparation and delivers of an objective performance evaluation to DriversMovers andor Service Center staff
• Perform site visits to ensure jobs are properly handled
• Assist crew lead with issues occurring on the job site
• Interacts regularly with senior leaders andor corporate department heads to ensure that New Worlds service center and operational priorities are aligned with strategic priorities
• Operate CMV if qualified when needed
• Occasional travel when needed
• Perform other duties as assigned

Minimum Qualifications

• Five 5 years in HHG industry and operating in a Service CenterWarehouse
• Excellent customer service and communication skills
• Must have a full understanding on how the financial statements impact the Service Center ability to be profitable
• Good computer skills with Microsoft products
• CDL A or CDL B preferred
• The ability to recruit train motivate and discipline Drivers and Movers
• Valid Drivers License with a clean driving record
• Class C preferred
• Strong sense of urgency attention to detail and ability to multitask
• Proficient in Microsoft Office Suite Excel Outlook Word
• Demonstrated customer service and communication skills
• Excellent organizational and supervisory capabilities

Physical Requirements

• Operate a computer and other office machinery for extended period of time
• Move about the office to access office machinery cabinets etc
• Assist with packingunpacking loadingun unloading of HHG
• Be able to lift up to 50 lbs
• Communicates frequently over the phone
• CDL A or CDL B qualified must be able to maintain license and operator CMV safely
• Supervisor jobs which may require viewing of work at the service center or customers home