Operations Manager

CVS Health; Town of New Castle (NY); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team in a CVS/pharmacy location. You will lead store crews, manage sales and inventory, and drive customer service excellence while supporting the Store Manager with strategic operations and policy implementation.

Responsibilities include supervising activities, staffing, training, and financial oversight, along with promoting a strong CVS service culture and handling customer inquiries and issues.

Qualifications

• Deductive reasoning and analytical skills are required.
• Strong communication, leadership and supervisory abilities are essential.
• Ability to work a full-time flexible schedule including early morning, overnight and weekend shifts.
• Retail management or supervisory experience is preferred.
• High School diploma or equivalent is preferred but not required.

Responsibilities

• Lead store crews and supervise activities.
• Communicate information openly and timely to store crew and supervisors.
• Support Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Skills

Deductive reasoning

Advanced analytical skills

Advanced communication

Leadership

Supervision

Computer skills

Education

High School diploma or equivalent

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions

• Management
  • Lead others and work effectively with store crews
  • Supervise, assign and direct activities of the store's crew
  • Effectively communicate information to store crew and supervisors in an open and timely manner
  • Support Store Manager with actions plans for operational and service improvement
• Customer Service
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$19.00 - $29.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.