Operations & Visual Manager

Talbots; Town of Manlius (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Growth opportunities

Comprehensive benefits packages

Generous merchandise discount

Job summary

Talbots is seeking an experienced retail leader to join their team in Town of Manlius, NY. The role involves creating a culture of hospitality, achieving sales metrics, and managing store operations. Ideal candidates will have a minimum of two years of specialty retail experience and strong customer service skills. Talbots offers competitive pay ranging from $20.00 to $25.00 per hour and is committed to fostering a diverse and inclusive workplace.

Qualifications

• Two or more years of specialty retail experience.
• Model of professionalism with integrity and respect.
• Customer-centric and service-oriented.
• Ability to work independently in a fast-paced environment.
• Open availability of 40 hours per week.

Responsibilities

• Create exceptional customer experiences.
• Achieve sales and service metrics.
• Partner with Management to lead team operations.
• Plan and execute floor sets and displays.
• Ensure compliance with company policies and procedures.

Skills

Leadership in specialty retail

Exceptional customer service

Organizational skills

Communication skills

Technological adeptness

Job description

About Us

Talbots is a leading omni‑channel specialty retailer of women’s clothing, shoes and accessories. Established in 1947, we are known for modern classic style that is both timeless and timely, fine quality craftsmanship, and gracious service. At Talbots, relationships are key to our business – we hire individuals who bring new ideas, understand smart risk‑taking, and can enhance our thriving culture. We are committed to offering modern classic style for every body type through a full range of sizes, inclusive to every woman in your life.

What We Offer

• Growth opportunities – tools to grow beyond the position and into the next.
• Incentive opportunities.
• Comprehensive benefits packages accessible to full‑time and eligible part‑time employees. To learn more, visit our We Care page.
• Generous merchandise discount: 50%, 60% & 70% off Talbots and Haven Well Within.
• Other perks: referral incentive program, discounts on travel, shopping, concerts and more.

What We Value “WE CARE”

• We win as a team and are dedicated to ensuring and applauding each other’s success.
• We encourage creativity, innovation and smart risk‑taking.
• We are committed to building relationships with our customers and associates by knowing, serving and delighting them.
• We act with integrity, transparency, candor and respect.
• We respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We embrace community by bringing positive change to those we live and work with.

Who You Are

• Experienced leader with two or more years of specialty retail experience, emphasizing store operations and/or visual merchandising.
• Model of professionalism with strong work ethic, integrity and respect for others.
• Customer‑centric, understanding the importance of exceptional service in growing store sales.
• Educator, coach and mentor who inspires team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions and work effectively in a fast‑paced, ever‑changing environment.
• Clear communicator of business‑related information and brand initiatives.
• Ambitious, enthusiastic and friendly, able to cooperate in a diverse work environment.
• Technologically adept to navigate, coach and train on POS/iPad/handheld systems.
• Comfortable climbing ladders, moving around regularly and standing for extended periods.
• Able to bend, reach, stretch for product and lift, carry and move at least 40 lbs.
• Ability to work a flexible schedule based on business needs, including opening/closing shifts, weekends and holidays.
• Open availability of 40 hours per week.

What You’ll Do

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes products and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including clienteling/outreach, appointment setting and Talbots Classic Awards.
• Partner with the Manager to lead the team with ownership of all operational areas.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns, etc.
• Educate, train and reinforce brand standards as well as company policies and procedures.
• Balance operational and selling energy and ensure proper planning, scheduling and prioritizing to meet business needs.
• Maintain knowledge of business and competitive landscape, fashion trends and key drivers to strategically identify opportunities that maximize sales and achieve financial goals.
• Ensure compliance with all company policies and procedures and local, state and federal employment laws.
• Develop and maintain positive relationships that support a productive work environment.

Location: Store 00129 Dewitt NY‑Fayetteville, NY 13066

Position Type: Regular/Full time

Pay Range: $20.00 - $25.00 Hourly USD

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate’s qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.