Operations Manager

Lac du Flambeau Business Development Corporation

Town of Lac du Flambeau (WI)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A leading company in telecommunications is seeking an Operations Manager to oversee technical operations and ensure efficient delivery of high-speed internet services. The ideal candidate will possess strong technical skills, leadership abilities, and a commitment to customer satisfaction. This role involves managing technical staff, implementing new technologies, and developing policies to optimize network performance. Join us in connecting the Lac du Flambeau community with reliable internet services.

Qualifications

3 or more years of experience in a technical role, preferably in telecommunications.
Demonstrated success in managing technical infrastructure and troubleshooting.

Responsibilities

Manage and maintain the technical infrastructure, including network devices and servers.
Troubleshoot complex technical issues, including network outages and slow speeds.
Develop and implement technical policies and procedures for efficiency.

Skills

Problem Solving

Communication

Technical Leadership

Education

Bachelor's degree in Computer Science

Bachelor's degree in Networking

Job description

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Company Overview: At Eighth Fire Communications, we are dedicated to providing the Lac du Flambeau community with reliable, high-speed internet services. Our mission is to connect you, your family, and your business with the world through cutting-edge technology that ensures fast and consistent internet access.

Summary/Objective:

The Operations Manager will provide technical leadership and oversight for the day-to-day operations of Eighth Fire Communications, ensuring the reliable and efficient delivery of high-speed internet services to the Lac du Flambeau community. This role requires a technically skilled individual who can manage and maintain the technical infrastructure, troubleshoot complex technical issues, and implement new technologies to improve network performance and customer satisfaction.

Essential Job Functions:

Manage and maintain the technical infrastructure, including network devices, servers, and software applications.
Troubleshoot complex technical issues, including network outages, slow speeds, and connectivity problems.
Implement new technologies to improve network performance and customer satisfaction.
Develop and implement technical policies and procedures to ensure efficiency and scalability.
Develop and manage technical training programs for staff, ensuring they have the necessary skills to perform their jobs effectively.
Conduct regular network audits to identify areas for improvement and optimize network performance.
Develop and implement disaster recovery plans to ensure business continuity in the event of a network outage or disaster.
Manage and maintain network security systems, including firewalls, intrusion detection systems, and encryption.
Collaborate with customer support teams to resolve technical issues and improve customer satisfaction.
Develop and manage technical documentation, including network diagrams, technical guides, and troubleshooting manuals.
Manage and maintain relationships with vendors and suppliers, including negotiating contracts and ensuring compliance with company policies.
Develop and manage budgets for technical projects and initiatives, ensuring cost-effectiveness and return on investment.
Develop and implement performance metrics and monitoring systems to ensure technical staff are meeting expectations.
Manage and prioritize technical projects and initiatives, ensuring timely completion and meeting of deadlines.
Develop and maintain technical standards and procedures, ensuring compliance with industry regulations and company policies.
Collaborate with other departments to ensure technical alignment and support of business objectives.
Develop and manage technical roadmaps, ensuring alignment with business strategy and objectives.

Supervisory Responsibilities:

Supervise and manage technical staff, including recruiting, training, and evaluating personnel.
Oversee teams responsible for service installations, customer support, and technical operations.
Implement strong technical practices to ensure efficiency, task prioritization, and consistent performance monitoring.
Strong technical skills, with knowledge of network protocols, devices, and architectures.
Demonstrated ability to troubleshoot complex technical issues and implement new technologies.
Excellent problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
Strong communication skills, with the ability to effectively communicate technical information to non-technical staff and customers.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Commitment to superior customer service and maintaining positive relationships with stakeholders.

Required Education and Experience:

Bachelor's degree in Computer Science, Networking, or a related field.
3 or more years of experience in a technical role, preferably in the telecommunications industry.
Demonstrated success in managing and maintaining technical infrastructure, troubleshooting complex technical issues, and implementing new technologies.
A combination of experience and education may be considered in lieu of education requirements.

Preferred Qualifications:

Experience working with broadband technologies and service deployment strategies.
Familiarity with network management systems, including monitoring, troubleshooting, and configuration.
An advanced degree in Computer Science, Networking, or a related field is advantageous.

Physical Demands:

Prolonged periods sitting at a desk and working on a computer.
Must be able to access and navigate the production facility.
Must be able to lift 15 pounds at a time.

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

Required Pre-Employment Screening:

LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.

Seniority level