Operations Manager

The Splash Lab; Torrance (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Career development opportunities

Job summary

A design-led washroom products company in California is seeking an experienced Operations Manager to oversee warehouse, purchasing, and logistics functions. You will optimize workflows and ensure timely delivery within a growing company environment. The ideal candidate has 5+ years in operations management, excellent communication skills, and proficiency in ERP systems. This role offers a competitive salary and opportunities for career growth.

Qualifications

• Minimum 5 years' experience in operations or supply chain management.
• Solid knowledge of inventory management software.
• Strong communicator with internal teams and vendors.

Responsibilities

• Oversee warehouse and logistics functions for optimized delivery.
• Supervise daily warehouse operations including inventory management.
• Provide project updates to ensure client expectations are met.

Skills

Operations management

Warehouse management

Logistics optimization

Strong communication

Tools

QuickBooks Desktop

ERP software

Job description

Restrooms are the most used spaces and least considered, we’re changing that.

At The Splash Lab, we create innovative, design-led washroom products that redefine the user experience. With a fast-growing presence in North America, our mission is to become the easiest restroom brand to work with—period.

Our Core Requirements

• Collaborate, be supportive and proactive
• Debate, align, and document
• Creating “wow”
• Do Whatever it takes

Position Summary

As Operations Manager, you will oversee warehouse, purchasing, and logistics functions for a dedicated team in Los Angeles. You will optimize workflows through hands-on and strategic management, ensuring timely, cost-efficient delivery, and ongoing process improvement.

Key Performance Indicators (KPIs)

• On-Time In-Full (OTIF) rate
• Inventory accuracy
• Order fulfillment lead time
• Landed cost of goods, shipping optimization
• Warehouse labor productivity

Warehouse + Logistics Management

• Supervise daily warehouse operations: receiving, storage, inventory management, and fulfillment.
• Ensure shipments to clients are on-time, accurate, and meet quality standards (track OTIF performance).
• Optimize space utilization, safety, and equipment maintenance.
• Partner with domestic and international freight carriers to secure rates and track costs.
• Implement light assembly and packaging processes to support product readiness and quality.
• Prioritize, train, and guide warehouse staff to maximize efficiency day-to-day.
• Lead purchasing strategy for best value, reliability, and product quality.
• Negotiate supplier pricing, payment terms, and contracts for improved costs.
• Maintain clear information flow with vendors on production schedules, lead times, and delays.
• Oversee accurate purchase orders and timely inbound deliveries.
• Review inventory forecasts, collaborating with internal teams for optimal stock levels.

Systems, Reporting + Process Development

• Document and improve operational processes using QuickBooks Desktop, ERP, and inventory/digital tools.
• Integrate and streamline business systems for transparency and automation.
• Track and analyze key operational KPIs: inventory turnover, order accuracy, fulfillment speed.
• Drive continuous improvement initiatives to reduce costs and enhance service.

Internal Communication + Project Support

• Provide status updates to leadership and cross-functional teams on orders and deliverables.
• Work closely with sales and project managers to ensure client expectations and project timelines are met.
• Proactively troubleshoot and resolve logistics, warehouse, or supply chain issues.

Requirements

• Minimum 5 years' experience in operations, warehouse, or supply chain management (preferably in manufacturing or design-driven environments).
• History of optimizing operations and reducing cost of goods.
• Solid knowledge of ERP, CRM, and inventory management software; QuckBooks Desktop proficiency preferred.
• Excellent organizational and prioritization skills, able to manage overlapping projects with calm and clarity.
• Strong communicator with vendors, partners, and internal teams.
• Small-team leadership experience; ability to balance supervision with process development.
• Skilled at adapting plans and workflows for greater efficiency.

Attributes

• Highly organized, proactive, and detail-focused.
• Able to shift between strategic planning and operational execution as needed.
• Commited to quality, accountability, and streamlined processes.

Why The Splash Lab?

• Join a rapidly growing design-led company making waves in commercial washroom products
• Help shape the experience of some of the most respected clients in North America
• Work cross-functionally at the heart of operations, sales, product, and engineering
• Make a measurable impact on customer loyalty, revenue, and brand reputation
• Competitive salary and performance-based bonuses
• Opportunity to work with an innovative brand in the design industry
• Career development and growth opportunities