Operations Manager

Ffe-Transportation-Services,-Inc.; Tolland (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance $25,000

Disability Coverage

401(k) Retirement Plan

Paid Time Off and holidays

Job summary

FFE ND Transportation Services, Inc. in the United States is seeking a seasoned supervisor to coordinate service center activities, plan routes, and monitor performance metrics. You will supervise Area Managers and CSRs, manage inbound/outbound freight, and ensure smooth operations.

The role requires 5+ years of management experience, 3+ years in LTL transportation/dock operations, and strong communication skills. A team-based, results-driven environment offers growth and stability.

Qualifications

• 3+ years of LTL Transportation/Dock Experience.
• 5+ years of Management/Supervisor Experience.
• AS400 experience is preferred, but not required.
• Strong Customer Service Skills.
• Possess excellent verbal and written communication and listening skills.
• Ability to solve problems.
• Must interact well with others.
• Must be able to work independently, or in a team setting.
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.

Responsibilities

• Coordinate service center activities by supervising Area Managers and CSR's.
• Plan routes and consolidate pickup/delivery appointments.
• Monitor load factor, driver productivity, and safety reports.
• Communicate with customers and CSR's regarding deliveries, pickups, and appointments.
• Update Area Managers on inbound freight and provide coverage for team members.
• Liaise between Operations, Dock, and Linehaul departments.
• Process freight, appointment, and equipment reports daily.
• Manage tractor and trailer equipment onsite.
• Perform other duties as assigned by Supervisor.

Skills

LTL Transportation/Dock Experience

Management/Supervisor Experience

Customer Service Skills

Verbal and Written Communication

Team/Independent Work

Ability to work under tight deadlines

AS400

Education

HS Diploma or Equivalent

Tools

AS400

Job description

FFE ND Tolland CT
55 Gerber Drive
Tolland, CT 06084, USA

FFE ND Tolland CT
55 Gerber Drive
Tolland, CT 06084, USA

• Coordinates service center activities by assigning responsibilities, supervising, and managing Area Managers and CSR's
• Planning routes
• Consolidating pickup/delivery appointments, load factor, driver productivity, and safety reports
• Communicate with customers and CSR's regarding late outbound deliveries and pickups and appointments
• Update Area Managers on inbound freight
• Provide coverage for team members in their absence
• Liaise between local Operations, Dock and Linehaul departments
• Process freight, appointment, and equipment reports daily
• Manage tractor and trailer equipment onsite
• Other duties as assigned by Supervisor

Qualification/Skills:

• HS Diploma or Equivalent
• 3+ years of LTL Transportation/Dock Experience
• 5+ years of Management/Supervisor Experience
• AS400 experience is preferred, but not required
• Strong Customer Service Skills
• Possess excellent verbal and written communication and listening skills
• Ability to solve problems
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities

Benefits We Offer:

We value our employees and are proud to offer a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance -two medical plan options to fit your needs
• Company-Paid Life Insurance $25,000 -additional voluntary life and AD&D coverage available
• Disability Coverage
• 401(k) Retirement Plan
• Paid Time Off (PTO) and paid holidays

Employment is contingent upon passing a background check and drug screen.

We are an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace across the company in all departments. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

We participate in E-Verifyto confirm employment eligibility in the United States.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.