Operations Manager

Jobtailor; Tinley Park (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Tinley Park, IL seeks an experienced operations leader to supervise daily center operations and oversee RBTs, ensuring high-quality service for families and staff.

You will coordinate center maintenance, safety checks, and vendor activities while promoting a clean, tour-ready environment and strong, proactive communication with parents and clinical staff. This role requires 2+ years of operations or customer-service leadership and proficiency in Microsoft Office.

Qualifications

• 2+ years overseeing daily operations.
• 2+ years providing excellent customer services.
• Strong communication skills with families and team members.
• Proficient with Microsoft Office (Teams, Word, Excel, Outlook).

Responsibilities

• Oversee day-to-day operations and supervise RBTs at assigned center(s).
• Maintain accurate, efficient communication with parents and clinical staff.
• Serve as primary contact for center maintenance needs.
• Conduct daily walk-throughs addressing safety, cleanliness, and operations.
• Keep center clean, organized, and tour-ready.
• Manage cleaning tasks, restocking, vendor coordination, and work orders.
• Participate in leadership and team meetings.

Job description

Responsibilities

• Ensure a positive experience for prospective and current families by maintaining accurate, efficient communication and documentation with parents and clinical staff.
• Provide day-to-day supervision of the Registered Behavior Technicians (RBTs) at assigned center(s).
• Serve as the primary point of contact for center maintenance needs.
• Conduct daily walk-throughs to identify and address safety, cleanliness, maintenance, and operational concerns.
• Maintain a consistently clean, organized, and tour‑ready center aligned with operational standards.
• Manage cleaning tasks, restocking, vendor coordination, and work order management in accordance with company approval guidelines.
• Participate in leadership and team meetings.

Requirements

• High School Diploma or GED Equivalent, required.
• Bachelor's degree strongly preferred.
• 2+ years overseeing daily operations.
• 2+ years providing excellent customer services.
• Ability to maintain quality, safety, and infection control standards.
• Strong communication skills with the ability to proactively, professionally, and effectively engage with clients, families, and team members across departments.
• Proficient with Microsoft Office (e.g., Teams, Word, Excel, Outlook).