Operations Manager

EōS Fitness; Thousand Oaks (CA); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) with company matching

Competitive pay plus vacation and sick pay

Job summary

EōS Fitness is seeking an Operations Manager in Thousand Oaks to lead and motivate the Service team. The role requires managing day-to-day operations, ensuring exceptional service, and overseeing a team dedicated to members' needs.

As Operations Manager, you will be responsible for staff development, customer interactions, and maintaining high standards throughout the facility. A passion for the fitness industry and strong communication skills are essential for success in this dynamic environment.

Qualifications

• 2–3 years of operations management experience.
• 3–4 years of customer service experience.
• Strong communication skills for interacting with employees and vendors.
• Prior experience or strong interest in the fitness industry is a plus.

Responsibilities

• Lead, coach, and train the Service team for an elevated member experience.
• Manage hiring, training, scheduling, and supervising staff effectively.
• Ensure high-quality customer service and compliance with health regulations.
• Supervise facility maintenance, including equipment and common areas.

Skills

Operations management

Customer service

Communication skills

Relationship-building

Detail orientation

Job description

Thousand Oaks: N Moorpark Rd /W Hillcrest

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners.

Core Values:

• Take Personal Responsibility
• Be Optimistic & Have Fun
• Learn & Grow
• Be A Team Player
• Fight Hard To Win

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day‑to‑day tasks resulting in operational excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with sales, fitness, facilities, and marketing teams to improve overall gym performance and uphold brand standards. The role remains flexible and adaptive to the evolving needs of the gym, with duties subject to change at management’s discretion.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2–3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship-building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Embraces our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Operations Manager must be intimately knowledgeable and up-to-date on all current company policies and SOP s to ensure adherence to such policies and standard operating procedures.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Compensation

$75,000 – $75,010 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistance program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.