Operations Manager

CGS (Computer Generated Solutions); Tampa (FL); On-site; USD 75,000 - 85,000; Full time

Job summary

Join a forward-thinking company as the Operations Director, where your strategic vision will guide a talented team towards achieving peak performance. In this pivotal role, you'll oversee operational activities, ensuring excellence in service delivery while fostering a culture of continuous improvement. With a focus on client relations and financial stewardship, your leadership will empower your team to meet and exceed objectives. This is an exciting opportunity to make a significant impact in an innovative environment that values collaboration and growth.

Qualifications

• 3+ years of management experience in customer service environments.
• Strong understanding of KPIs and ability to translate them into actions.

Responsibilities

• Lead a team of 4-8 Team Leaders to exceed business objectives.
• Ensure financial and operational KPIs are consistently met.

Skills

Management Experience

Customer Service

Leadership Skills

Time Management

KPI Understanding

Team Collaboration

Education

Bachelor's Degree

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from CGS (Computer Generated Solutions)

Recruiter at CGS (Computer Generated Solutions)

Are you a skilled manager ready to lead and orchestrate a team towards peak performance? If you possess strategic thinking and a track record of operational finesse, we invite you to take the spotlight as our Operations Director. Join us and be the visionary conductor of success!

Role and Responsibilities:

• Strategic Leadership: Direct and oversee operational activities within the designated area, contributing to the site's overall strategic direction.
• Performance Mastery: Lead a team of 4-8 Team Leaders, guiding them to exceed business objectives. Achieve and maintain contracted service levels, quality standards, productivity goals, and customer satisfaction benchmarks.
• Financial Stewardship: Ensure consistent achievement of financial and operational Key Performance Indicators (KPIs) across the site, optimizing resource allocation and budget adherence.
• Continuous Improvement: Analyze reports and data, devising actionable plans to drive continuous enhancement of processes and outcomes.
• Scheduling Symphony: Manage appointments and staffing levels based on forecasted demand, ensuring seamless operations.
• Team Empowerment: Foster a culture of open communication and transparent collaboration, conducting team meetings to ensure cohesive functioning.
• Client Liaison: Participate in client meetings, conference calls, and maintain strong client relationships at an operational level.
• Talent Development: Lead recruitment, interviews, training, and ongoing skill advancement for direct and indirect reports, nurturing a high-performing team.

Qualifications:

• Educational Foundation: Bachelor's degree or equivalent work experience, showcasing your commitment to continuous learning.
• Management Mastery: Demonstrated 3+ years of management experience, highlighting your adeptness at handling client relations.
• Customer-Centric Background: 5+ years of experience in call centers or similar technical support environments, indicating your understanding of customer service dynamics.
• Technical Proficiency: Solid knowledge of technical support for information systems products and services.
• Metrics Maestro: Proficiency in understanding and working with KPIs, translating them into impactful actions.
• Time Management: Flexibility to work varied shifts as required for overseeing overall performance.
• Leadership Luminary: Exceptional leadership, communication, and motivational skills to inspire your team.
• Deadline Dynamo: Proven ability to set, meet, and exceed expectations within defined timelines.
• Team Player: Strong team orientation and the ability to collaborate effectively across functions.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Customer Service, and Strategy/Planning

• Industries

  IT Services and IT Consulting and Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at CGS (Computer Generated Solutions) by 2x

Get notified about new Director of Operations jobs in Tampa, FL.

Tampa, FL $75,000.00-$85,000.00 3 days ago

Director of Operations Concessions | Full-Time | Amalie Arena

Clearwater, FL $100,000.00-$120,000.00 4 months ago

Tampa, FL $70,000.00-$75,000.00 2 months ago

PEPI: Director, Operations Group—Aerospace, Defense, Aviation & Space (OPEN TO ALL U.S. LOCATIONS)

Regional Food Service Director of Operations - New Jersey Region

Senior Director, Operations - Personal Injury - Florida

Director of Field Training & Development

Director, Operations & Compliance - Product Security

Senior Director of Strategic Initiatives & Business Transformation

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.