Operations Manager

jobr.pro; Tallahassee (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Raising Cane's in Tallahassee, FL is seeking an Operations Manager (OM) to support the Restaurant Leader in driving operational excellence and upholding Raising Cane's standards and culture across all restaurant operations.

You will execute restaurant operations functions, act as manager on duty, manage cash handling, enforce policies, deploy crewmembers, ensure safety and cleanliness, and provide exceptional customer service.

Qualifications

• Must be able to work a variety of shifts including days, evenings and weekends
• 3+ years of Restaurant or retail management experience
• Proficiency with Microsoft Office (Excel, Word, Outlook) and ability to learn new systems quickly

Responsibilities

• Executes Restaurant operations functions
• Acts as manager on duty and opens and closes the Restaurant
• Manages cash handling and ensures accountability
• Enforces policies and standards
• Deploys Crewmembers during a shift
• Provides exemplary customer service
• Maintains cleanliness and safety of the Restaurant
• Completes other duties as assigned

Skills

Multi-tasking

Customer service

Communications

MS Office competency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Your Role at Raising Cane's:

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane's standards and culture in all areas of Restaurant operations.

Your Impact and Responsibilities:

• Purpose of the position:
  • Executes Restaurant operations functions
  • Acts as manager on duty and opens and closes the Restaurant
  • Manages cash handling and ensures accountability
• General to the role:
  • Enforces Raising Cane's policies and standards
  • Executes shift management meeting Raising Cane's operations and safety standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys Crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the Crewmembers in the Restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the Restaurant and ensures the facility is in good working order
  • Completes other duties as assigned

Essential Functions:

The following requirements describe what is needed to successfully perform the role. Reasonable accommodation may be provided to support individuals with disabilities:

• Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist
• Navigate stairs, move quickly, and stay on your feed throughout the shift
• Take orders accurately, process payments efficiently, and communicate clearly
• Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
• Maintain a clean, safe Restaurant while following all food safety and company procedures
• Occasionally drive on behalf of the Company for work-related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)

Qualifications

Required Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent required
• 3+ years of Restaurant or retail management experience
• Possess a valid, state-issued driver's license
• Must complete all required Raising Cane's company training programs
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
• Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly

Preferred Qualifications:

• New Restaurant opening experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.