Operations Manager

Rentokil North America; St. Rose (LA); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits from day 1

401(k) with company matching

Tuition reimbursement (FT)

Descripción de la vacante

Rentokil North America seeks an Operations Manager to lead a team of specialists, drive service excellence, and coordinate client engagement across our territory. The role emphasizes coaching, scheduling, and performance monitoring to achieve revenue goals and high client satisfaction. A valid driver’s license and regulatory compliance are required.

Formación

• 3–5 years in a management role with emphasis in customer service
• Excellent verbal and written communication skills
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must possess a valid driver's license from state of residence

Responsabilidades

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Conocimientos

Customer service

Team leadership

Training & coaching

Verbal and written communication

Educación

Bachelor's degree (preferred)

Descripción del empleo

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Operations Managers do?

Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

Responsibilities include, but are not limited to;

• Manage daily operations of specialists with the goal of providing superior customer service to our clients

• Offer direction to staff in all aspects of operations, service, and client care

• Responsible for managing basic financial performance of the operations, including revenue growth and expense control

• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development

• Able to work a flexible schedule, including early mornings and weekend work when needed

• Submit weekly, monthly, and yearly reports, as required

What do you need?

• Bachelor's degree (preferred but not required)

• 3-5 years in a management role with emphasis in customer service

• Success in training, mentoring, and coaching service professionals

• Must have excellent verbal and written communication skills

• Previous experience in a route-oriented, service environment a plus

• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations

• Must possess a valid driver's license from state of residence

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.