Operations Manager

Marsden Services; Spokane (WA); On-site; USD 70,000 - 105,000; Full time

Job summary

Marsden Services in Spokane, WA seeks an Operations Manager to oversee a regional operation and lead a team in delivering the highest level of customer care.

You will oversee training and development, enforce safety programs, and maintain a respectful work environment across Spokane and surrounding markets. Qualifications include 3+ years in leadership within facility services, bilingual capability preferred, and proven ability to recruit, mentor, and drive continuous improvement.

Qualifications

• Must have a coaching mindset and lead by example.
• Ability to clearly formulate directions and communicate expectations.
• Strong interpersonal and communication skills across all levels of the organization.

Responsibilities

• Establishes and maintains excellent customer relations through daily contact and visits.
• Leads and develops the team, staffing, decision-making, motivation and process improvement.
• Works with HR and legal to drive labor compliance including wages and hours and subcontractor use.
• Responds to customer complaints by coordinating area managers and staff.
• Ensures proper training and safety programs across the team.
• Manages timekeeping, payroll, documentation and inventory of supplies.
• Maintains a safe work environment and enforces company policies.

Skills

Coaching mindset

Direction setting

Relationship building

Client focus

Problem solving

Integrity

Communication

Organization

Team collaboration

English communication

Job description

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Job Description

The Operations Manager will oversee a regional operation and will lead the team in executing the highest level of customer care. The Operations Manager will oversee the training and development of a team within the Spokane, WA and surrounding markets, and will provide a safe and respectful work environment for all.

Key Responsibilities

• Establishes and maintains excellent customer relations through daily contact and customer visits, taking all actions necessary to ensure completion and quality of required scope of work.
• Leads and Develops Team – Staffing, decision-making, motivating, facilitating and process improvement; Provides regular performance feedback; Develops team member’s skills and encourages growth
• Provides accurate and timely information to talent acquisition team regarding current staffing and future staffing needs; Actively participates in recruiting process with recruiters and leadership staff are achieved
• Works closely with HR and legal department to drive labor compliance within the business such as wage and hour, utilization of subcontractors and training requirements
• Responds to customer complaints by coordinating the activities of area managers and their staff
• Ensures all associates are properly trained with a focus on long-term retention
• Handles administrative duties to include, but not limited to: timekeeping, payroll, documentation of employee performance and safety, and maintaining inventory of necessary supplies
• Maintains a safe work environment for self and employees by enforcing the Company’s safety, recognition, and training programs
• Assigns tasks to associates and inspects completed work for conformance to standards
• Performs other related duties assigned by management

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
• Build authentic relationships within the organization, with customers, and with the community
• Strong employee and client focus
• Demonstrated ability to solve complex problems
• Possess personal qualities of integrity, credibility, and commitment to organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities.

Education and Experience Required

• 3+ years of leadership experience in a facility service, janitorial or similar service-based related industry
• Experience in a mobile leadership role with responsibility for a decentralized workforce and multiple customers
• Experience working with a diverse population is required. Bilingual is preferred
• Hours will vary and typically occur outside of normal business hours; must have scheduling flexibility to best serve our customer and the team

Business Conduct:

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensures one’s own compliance with the company’s published Operating Standards (professional, sales, Management and Execs only).
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.