Operations Manager

SupportFinity™; San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Great facilities

Competitive compensation plan

Complimentary health insurance

Complimentary Crunch gym membership

Discounts on services and products

Job summary

SupportFinity™ is seeking an Operations Manager to oversee daily operations in our state-of-the-art gym located in San Francisco. The role emphasizes maintaining high cleanliness standards, exceptional customer service, and managing the support staff effectively. Ideal candidates will have prior club or gym experience and strong organizational and communication skills.

The position offers a compensation of $70,000.00 per year and a range of great benefits, including health insurance and complimentary gym membership.

Qualifications

• At least one year club/gym experience preferred.
• At least one year management experience preferred.
• Fluent in English (proficient reading and writing skills).

Responsibilities

• Hiring, terminating, scheduling, training support staff.
• Conduct daily club walk-throughs for cleanliness.
• Ensure high levels of customer service with members.
• Assist in member payments collection.
• Demonstrate ability to operate tracking and operating systems.

Skills

Organizational skills

Communication skills

Customer service skills

Multi-tasking

Follow-up skills

Job description

Crunch Fitness - we are a state‑of‑the‑art gym with locations throughout the United States, with cities that include New York, Miami, Los Angeles, San Diego and the San Francisco Bay Area. The Crunch Fitness brand was built on the ability to fuse fitness with entertainment by creating cutting‑edge group fitness classes that make our gyms unique, fun and exciting places to sweat! It's our classes that cultivate a gym community, drive the member experience and separate us from the competition. We are looking for an Operations Manager to join our team. To learn more about Crunch, visit www.crunch.com.

Benefits / Perks

• Great facilities with functional training areas, premier strength equipment, top‑of‑the‑line cardio equipment and more
• Competitive compensation plan plus Bonus potential
• Complimentary CPR/AED re‑certifications
• Benefits including group health insurance, disability insurance, life insurance, time‑off benefits such as vacation and holidays, and others
• Complimentary Crunch gym membership
• Discounts on services, products, and much more

Duties and Responsibilities

• Hiring, terminating, scheduling, training and continued development of support staff, including front desk, maintenance and kids crunch
• Conduct a minimum of three daily club walk‑throughs to ensure the club maintains high standards of cleanliness
• Ensure the highest levels of customer service with all member interactions and touch points
• Assist in collection of member payments
• Ensure the highest execution of all company and club initiatives
• Meet deadlines for all company reports and directives
• Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations and billing
• Demonstrate ability to operate company tracking and operating systems
• Ensure the club meets standards for maintenance, safety, security, and physical plant operations
• Conduct walk‑through of the club with club mechanic utilizing weekly mechanic checklist and forward relevant information to expeditiously handle operations issues
• Report all equipment and facility issues by utilizing company procedures
• Ensure visible maintenance items have proper signage posted
• Train opening and closing managers to prepare club for operations readiness
• Execute the processing, submission and approval of payroll
• Manage employee relation matters such as time and attendance, professional conduct and work performance
• Establish controls of expenses and purchasing of club supplies and maintain at or below budget
• Follow up for quick turnaround of items in repair
• Demonstrate ability to articulate variances in expenses versus budget
• Communicate effectively with above club personnel
• Communicate effectively by holding weekly and individual meetings with all key club personnel

Experience

• At least one year club/gym experience preferred
• At least one year management experience preferred
• Fluent in English (proficient reading and writing skills)
• Excellent organizational and communication skills
• Strong customer service skills
• Ability to successfully multi‑task
• Good follow‑up skills

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: $70,000.00 per year