Operations Manager

Transdev North America; San Francisco (CA); In loco; USD 112.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation (2 weeks)

Sick days

Holidays

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary LTD

Descrizione del lavoro

Transdev North America, Inc. is seeking an experienced operations supervisor leader in San Francisco, CA to oversee daily shift activities and drive continuous improvement initiatives. You will supervise staff, coordinate with the client, and drive efficiency through Lean and Kaizen programs.

The role requires a Bachelor’s degree or 2+ years of supervisory experience, with willingness to travel up to 20% and be on-call for 24/7 operations. Competitive compensation and full benefits are provided.

Competenze

• Bachelor’s degree or 2+ years of operations experience leading teams.
• Some supervisory experience required; degree in engineering, operations, or related field is a plus.

Mansioni

• Supervise the daily activity of the Operations Supervisor to ensure efficient operation of the shift.
• Drive special projects and programs completion assigned by the Senior Operations Manager.
• Attend client meetings to represent SOM or other managers when needed.
• Communicate clearly with Transdev management and client stakeholders.
• Support client’s operations leadership in dispatch management, including mission assignment and leading meetings.
• Participate in Lean/Kaizen and other Operational Excellence initiatives.
• Interpret metrics, identify opportunities and implement actions to drive results.
• Ensure compliance with global process standards and drive continuous improvement.
• Oversee driver safety evaluations, ride checks and retraining; manage performance-based pay for subordinates.
• Coordinate and monitor subordinates; inform management of issues and propose resolutions.
• Ensure daily operation processes are conducted (assignments, start of shift, debriefs).
• Respond to service problems, outages, rerouting and incidents; assist with accident reports.
• Interact with passengers as necessary; address unsafe locations; propose improvements.
• Develop program work plans with client staff; set priorities and oversee daily operations.
• Maintain routine records; perform clerical tasks related to property operation.
• Maintain confidentiality of information; comply with safety and security policies.

Conoscenze

Operations leadership

Lean/Kaizen

Scheduling reports

Stakeholder communication

Analytical skills

Team supervision

Map reading

On-call readiness

Travel 20%

Formazione

Bachelor’s degree

Engineering/Operations degree (preferred)

Descrizione del lavoro

Overview

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

• Competitive compensation package of minimum $112,320 – maximum $135,200

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Benefits vary by location.

Key Responsibilities

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
• May be assigned to attend meetings with the client to represent SOM or other functional managers
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Participate in Lean/Kaizen, and other Operational Excellence initiatives
• Interpret metrics, finds opportunities and implements actions to drive results
• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
• Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
• Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
• Interacts with and assists passengers as necessary
• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation
• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.
• Maintains routine records and performs a variety of clerical work activities related to the property operation
• Maintains high degree of confidentiality of all information
• All other duties as assigned

Required Education And Experience

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
• Preferred Education: Degree in Engineering, Operations, or a related field is a plus 2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

Required Knowledge Skills And Abilities (KSAs)

• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong analytical skills and attention to details
• Travel up to 20% of the time
• Must be on call and responsive for 24/7 operations
• Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

Physical Requirements

• Long periods of standing, walking, and sitting
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• May work in extreme heat and cold, and in damp environment with moderate noise
• Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
• Must be able to occasionally lift and/or move up to 45 pounds
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pre-Employment Requirements

• Must be 21 years of age
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-free Workplace

• Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

Job Category: Autonomous Vehicles

Job Type: Full Time

Pay Group: CAW

Cost Center: 567

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.