Operations Manager

Europcar; Salt Lake City (UT); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision & Dental insurance

401k with company match

Employee discounts

Job summary

Europcar in Salt Lake City is seeking an Operations Manager to oversee daily rental operations, ensure a seamless customer experience from arrival to departure, and lead a team to meet revenue and service goals.

You will manage fleet readiness, monitor KPIs, and drive process improvements to boost efficiency while protecting profitability. Strong Excel skills and leadership experience are required. This role supports a high-volume, fast-paced environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong analytical, problem-solving, and organizational skills.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Strong communication and leadership skills.
• Experience with real-time monitoring tools and operational systems.
• Proven ability to lead and coach a performance-driven sales team.

Responsibilities

• Oversee daily rental operations to ensure a seamless customer experience from arrival to departure.
• Lead, coach, and develop a sales-driven team to meet revenue and performance goals.
• Forecast staffing and fleet needs using historical data and market trends.
• Monitor workflows and eliminate operational bottlenecks.
• Make real-time decisions balancing customer satisfaction with profitability.
• Develop and enhance cross-training programs to strengthen team flexibility.

Skills

Analytical thinking

Problem-solving

Organizational skills

Strong communication

Leadership

Sales leadership

Team coaching

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Real-time monitoring tools

Operational systems

Job description

## Operations ManagerSolicitar: Régimen de oficina total: Salt Lake City: A tiempo completo: Publicado hoy: JR115401## **Job Description**We are looking for a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person will anticipate challenges, lead with confidence, and make smart, real-time decisions that protect both customer satisfaction and profitability.As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure. You will lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.**Operational Leadership*** Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service* Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles* Forecast staffing and fleet needs using historical data and market trends* Monitor workflows and eliminate operational bottlenecks* Anticipate unexpected demand and implement plans to maintain smooth performance* Identify and resolve slowdowns across departments**Team Leadership & Development*** Lead, coach, and develop a sales-driven team to meet revenue and performance goals* Monitor productivity and follow up consistently on team performance* Participate in recruiting, interviewing, and hiring team members* Develop and enhance cross-training programs to strengthen team flexibility* Foster a culture of accountability, collaboration, and continuous improvement**Performance & Reporting*** Monitor KPIs and adjust operational strategies to drive results* Generate and present detailed performance reports using advanced Excel* Make real-time decisions that balance customer satisfaction with company profitability**Process Improvement*** Use operational data to improve workflows and staffing strategies* Simplify processes to increase efficiency and reduce delays* Encourage team members to contribute ideas that improve overall performance**Operational Leadership*** Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service* Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles* Forecast staffing and fleet needs using historical data and market trends* Monitor workflows and eliminate operational bottlenecks* Anticipate unexpected demand and implement plans to maintain smooth performance* Identify and resolve slowdowns across departments**Team Leadership & Development*** Lead, coach, and develop a sales-driven team to meet revenue and performance goals* Monitor productivity and follow up consistently on team performance* Participate in recruiting, interviewing, and hiring team members* Develop and enhance cross-training programs to strengthen team flexibility* Foster a culture of accountability, collaboration, and continuous improvement**Performance & Reporting*** Monitor KPIs and adjust operational strategies to drive results* Generate and present detailed performance reports using advanced Excel* Make real-time decisions that balance customer satisfaction with company profitability**Process Improvement*** Use operational data to improve workflows and staffing strategies* Simplify processes to increase efficiency and reduce delays* Encourage team members to contribute ideas that improve overall performance### **Experience & Qualifications*** High school diploma or GED required; college degree preferred* Strong analytical, problem-solving, and organizational skills* Advanced proficiency in Microsoft Excel for data analysis and reporting* Strong communication and leadership skills* Experience with real-time monitoring tools and operational systems* Proven ability to lead and coach a performance-driven sales team**We offer:*** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus* Company-paid Life Insurance* Company-paid AD&D Insurance* Flexible spending account* Parental leave* Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.