Operations Manager

Egreenservices; Saint Petersburg (FL); On-site; USD 106,000 - 156,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible work location

Job summary

Media Plus LLC in St. Petersburg, FL is seeking an Operations Manager who combines analytical thinking with decisive action to drive out obstacles and improve the customer experience.

The role emphasizes ownership of outcomes and clear, written communication across teams. You will collaborate with stakeholders, defend recommendations under scrutiny, and ship tangible improvements while maintaining quality and consistency in output.

Qualifications

• Hands-on customer service experience.
• Able to defend a recommendation in front of skeptics.
• Self-motivated and able to work independently with minimal oversight.
• Proven follow-through, measured in shipped things rather than good intentions.
• Learner's pace that keeps up with shifting requirements.

Responsibilities

• Guard the Media Plus LLC customer experience through every Written Communication change
• Hold St. Petersburg vendors to the standard we promised our users
• Hand off Customer Service work clean enough that nobody has to ask twice
• Identify gaps in current procedures and recommend workable fixes
• Own your mistakes loudly and your wins quietly
• Close the loop on every St. Petersburg request you touch
• Pair Decision Making fluency with the patience to explain it plainly

Skills

Analytical thinking

Decision making

Customer service

Self-motivated

Independent work

Follow-through

Written communication

Quality focus

Adaptability

Job description

We built this Operations Manager role around momentum, so if you pair Analytical Thinking with Decision Making, Media Plus LLC will get out of your way. At Media Plus LLC the $106,000 - $156,000 matters, sure, but so does owning the general outcome with 6 years of Multitasking behind it.

Key Responsibilities

• Guard the Media Plus LLC customer experience through every Written Communication change
• Hold St. Petersburg vendors to the standard we promised our users
• Hand off Customer Service work clean enough that nobody has to ask twice
• Identify gaps in current procedures and recommend workable fixes
• Own your mistakes loudly and your wins quietly
• Close the loop on every St. Petersburg request you touch
• Pair Decision Making fluency with the patience to explain it plainly

What You'll Bring

• Comfort defending a recommendation in front of skeptics
• Self-motivated and able to work independently with minimal oversight
• Proven follow-through, measured in shipped things rather than good intentions
• Hands-on Customer Service experience that survives a whiteboard interview
• A learner's pace that keeps up with shifting requirements
• A keen eye for quality and consistency in your output
• A point of view, held loosely and defended well

The empowering minds at Media Plus LLC have made St. Petersburg, FL an unlikely hub for serious Written Communication and Decision Making work. We default to writing things down so the whole general team stays in the loop without endless meetings.

We back our team with $106,000 - $156,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

Still hiring, still current, still waiting for someone like you.

Pair your Decision Making with our Written Communication-heavy team and watch what Media Plus LLC can build.