Operations Manager

Spectrum Health; Royal Oak (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

On-demand pay

Discounts directory

Retirement options

Equal employment opportunity

Job summary

Corewell Health is seeking an Operations Manager to provide leadership for four departments across the Cardiology Ernst HOPD - Royal Oak area. You will supervise 25 staff and support 15 providers and 5 APPs, ensuring efficient operations and high-quality patient care in a busy clinical setting.

The ideal candidate has healthcare operations leadership experience, strong business acumen, and a track record of process improvements in a complex environment.

Qualifications

• Bachelor’s degree or higher in business, management, healthcare administration, or related field.
• At least five years of healthcare or medical practice operations experience.
• Three years of supervisory or management experience.
• Experience with electronic health record (EHR) systems.

Responsibilities

• Oversee activities of team members across practices and ensure optimal patient flow and satisfaction.
• Train team members and liaison between providers, staff and director in daily operations.
• Manage charge capture, standard work, process improvement and staffing.
• Monitor team performance and development and ensure policy adherence.
• Handle multiple sites and specialty programs.

Skills

Leadership

People management

Operations oversight

Communication

Education

Bachelor’s degree or equivalent in business, management, healthcare administration, or a related field

Master’s degree or equivalent in business, management, healthcare administration, or related field

Tools

EHR systems

Job description

About Corewell Health

Corewell Health is committed to helping people live their healthiest lives. We deliver value through health care and coverage, guided by compassion, collaboration, clarity, curiosity, and courage. Our goal is to make health and well-being accessible for all - starting with prevention and supported by a system that cares for the whole person with respect and dignity. Together, we innovate, improve, and create communities where people can live, work, learn, and play. Together, we make health better for everyone. Together, we are Corewell Health.

About Outpatient Clinics

Corewell Health operates over three hundred outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over forty different types of primary care and specialty practices, which allow those who work in these clinics the opportunity to gain experience and explore various interests or to specialize in one area.

Operations Manager

The Operations Manager provides operational oversight for four departments: Cardiovascular Surgery, the Ernst Cardiovascular Center, Troy Heart & Vascular Clinic, and the Pulmonary Hypertension Clinic. Leading a dedicated team of 25 staff members, this role supports 15 providers and 5 Advanced Practice Providers (APPs) across the service line, ensuring efficient operations, exceptional patient care, and seamless coordination across all departments. The ideal candidate brings significant healthcare operations experience, strong business acumen, and proven leadership within a complex clinical environment. This on-site, Monday-Friday position is ideal for a proactive, independent leader who is eager to contribute to continued operational excellence and organizational growth.

Scope of work

• Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners.
• Trains team members and serves as a liaison between providers, team members and director in daily operations.
• Responsible for charge capture processing, standard work, process improvement and practice staffing.
• Manages team member performance and development and ensures policy adherence.
• Manages multiple sites and specialty programs.

Qualifications

• Bachelor’s degree or equivalent in business, management, healthcare administration, or a related field Required.
• Master’s degree or equivalent in business, management, healthcare administration, or related field Preferred.
• Five (5) years of relevant healthcare or medical practice experience Required.
• Three (3) years of recent supervisory or management experience Required.
• Experience with electronic health record (EHR) systems Required.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv.

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance.

Traditional and Roth retirement options with service contribution and match savings.

Eligibility for benefits is determined by employment type and status.

Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak Department Name Cardiology Ernst HOPD - Royal Oak Prof Svcs Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m. - 5:00 p.m. Days Worked Monday - Friday Weekend Frequency N/A

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.