Operations Manager

Amazon; Richmond (CA); On-site; USD 100,100 - 150,100; Full time

Job summary

Amazon.com Services LLC in Richmond, CA is seeking an Operations Manager to lead and develop a team of salaried and hourly colleagues, focusing on safety, quality, attendance, and performance. You will drive productivity through data‑driven decisions and coordinate with site and regional leaders to meet customer delivery promises.

The role requires flexibility, the ability to load balance, and strong collaboration with Safety, Engineering, Loss Prevention, QA, and HR.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA, and HR to meet objectives.
• Lift up to 49 pounds and stand or walk for up to 12 hours during shifts.
• Work in environments with varying noise levels and temperatures.
• Climb stairs where applicable.

Skills

Leadership

Team management

Data-driven decisions

Analytical problem-solving

Education

Bachelor's degree or equivalent / 2+ years Amazon experience

Job description

Job ID: 10410314 | Amazon.com Services LLC

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer‑focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. Managers are expected to provide the tools needed for success while driving improvements in productivity and efficiency through data‑driven decisions and analytical problem‑solving. You will also play a key role in maintaining customer expectations to ensure orders are delivered on time to the right location.

Key Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large‑scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand or walk for up to 12 hours during shifts.
• Work in an environment where noise levels vary and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

Basic Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• 1+ years of performance metrics, process improvement, or lean techniques experience.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully; and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties. We will consider qualified applicants with arrest and conviction records pursuant to the Los Angeles County Fair Chance Ordinance.

Compensation and Benefits

USA, CA, Richmond – 100,100.00 – 150,100.00 USD annually. The base salary range is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.