Operations Manager

Rentokil Terminix; Richmond (VA); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Benefits start day 1 for FT colleagues

Health, dental, vision, disability, &

401(k) with company matching

Vacation & sick days, holidays

Tuition reimbursement

Job summary

Rentokil Richmond, VA is seeking an Operations Manager to lead a team of specialists, ensuring superior customer service and achieving sales and revenue goals. You will oversee field routing, client care, and performance reporting while collaborating with the sales team to drive business development.

The role requires 3–5 years in management with customer-service focus, strong communication skills, and a valid driver's license.

Qualifications

• Bachelor's degree preferred; not required.
• 3-5 years in a management role with emphasis in customer service.
• Excellent verbal and written communication skills.
• Experience in a route-oriented, service environment a plus.
• Ability to obtain and maintain licenses/certificates as required by regulations.
• Must possess a valid driver's license from state of residence.

Responsibilities

• Manage daily operations of specialists to provide superior customer service to clients.
• Offer direction to staff in operations, service, and client care.
• Responsible for basic financial performance including revenue growth and expense control.
• Daily travel throughout territory visiting with clients and assisting specialists, coordinating with sales for business development.
• Flexible schedule including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports.

Skills

Management experience

Communication skills

Customer service

Driver's license

Team leadership

Education

Bachelor's degree (preferred)

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Operations Managers do?

Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

Responsibilities include, but are not limited to;

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

What do you need?

• Bachelor's degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must possess a valid driver's license from state of residence

Base Pay Range

Yearly: $57,000.00 - $92,000.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. which includes:

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.