Operations Manager

Talent Wave Associates; Richland (MS); On-site; USD 55,000 - 85,000; Full time

Job summary

Talent Wave Associates in Mississippi seeks a dynamic Branch Operations Leader to oversee all facets of branch performance, safety, and customer service. You will guide personnel, manage assets, and drive sales growth while ensuring profitability and operational excellence.

The role requires strong leadership, financial acumen, and the ability to build lasting customer relationships in a fast-paced environment.

Qualifications

• Experience leading branch operations or related setting.
• Strong financial understanding and P&L awareness.
• Proven ability to develop staff and optimize processes.
• Knowledge of safety policies and compliance requirements.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Provide overall leadership and direction for branch operations.
• Assign duties and manage work progress, productivity, and staffing.
• Establish performance expectations and goals for employees.
• Conduct regular meetings to address operational issues and communicate initiatives.
• Ensure operations comply with company policies and safety requirements.
• Manage branch financial performance, including Profit & Loss statements.
• Lead recruiting, hiring, onboarding, and development of branch personnel.
• Promote a strong safety culture and ensure compliance with safety policies.
• Monitor and manage branch equipment, vehicles, and assets.
• Provide leadership and direction to branch sales teams.
• Develop and maintain strong relationships with customers and stakeholders.

Skills

Leadership

Sales

Customer Service

Financial Management

Communication

Team Building

Safety Compliance

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Are you ready to lead a dynamic team in a growing industry where safety, service, and excellence are at the forefront?

About the Role

This position is responsible for the overall leadership and management of branch operations, personnel, sales, customer service, and asset management. The role exists to ensure the branch operates safely, efficiently, and profitably while fostering a collaborative environment. As a key leader, you will contribute to the organization's growth by building strong customer relationships and driving operational excellence.

Key Responsibilities

• Provide overall leadership and direction for branch operations.
• Assign duties and manage work progress, productivity, and staffing.
• Establish performance expectations and goals for employees.
• Conduct regular meetings to address operational issues and communicate initiatives.
• Ensure operations comply with company policies and safety requirements.
• Manage branch financial performance, including Profit & Loss statements.
• Lead recruiting, hiring, onboarding, and development of branch personnel.
• Promote a strong safety culture and ensure compliance with safety policies.
• Monitor and manage branch equipment, vehicles, and assets.
• Provide leadership and direction to branch sales teams.
• Develop and maintain strong relationships with customers and stakeholders.

Minimum Requirements

• Proven experience managing branch, equipment rental, crane, construction, or related operations.
• Knowledge of mobile cranes and crane load charts preferred.
• Experience with equipment rental operations and rental management systems preferred.
• Strong understanding of sales, customer service, and business development.
• Strong analytical and financial management skills.
• Excellent verbal and written communication skills.
• Outstanding organizational, leadership, and interpersonal skills.
• Ability to effectively prioritize and manage multiple responsibilities in a fast-paced environment.
• High School Diploma or equivalent required; Bachelor's degree preferred.
• Minimum of 5 years of management experience preferred.
• Valid Driver's License with acceptable driving record.

Work Environment

• Work is performed in an office environment, equipment shop environment, or job site.
• The ability to drive at night is required.
• Noise, fumes, and chemicals associated with a shop environment are expected.
• Overnight travel is required.

We’re proud to be an Equal Opportunity Employer