Operations Manager

Key Autism Services; Raleigh (NC); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Full benefits package

Zusammenfassung

Key Autism Services in Raleigh, NC is seeking an experienced Operations Manager to oversee day-to-day clinic operations, create a welcoming environment for clients and staff, and partner with clinical leadership to support high-quality service delivery and growth.

You will coordinate scheduling, staffing, onboarding, and performance initiatives, ensure policy compliance, track KPIs, and help scale the clinic while maintaining a strong focus on patient care and family experience.

Qualifikationen

• Experience coordinating clinic operations or similar environments.
• Ability to partner with clinical leadership and HR.
• Strong communication with families, employees, and partners.

Aufgaben

• Oversee day-to-day operational functions of the ABA clinic to ensure a safe, organized environment.
• Partner with the Clinical Director to support staffing, scheduling, and operational needs.
• Monitor operations, identify barriers, and implement proactive solutions.
• Coordinate daily schedule changes related to client cancellations, staff availability, holidays.
• Support efficient use of clinic space, staffing resources, and client schedules.
• Prepare operational updates and KPIs for leadership.

Kenntnisse

Organized

Solutions-oriented

People-focused

Multitasking

Collaborative

Jobbeschreibung

Key Autism Services is growing, and we are looking for an experienced Operations Manager to help lead the day-to-day success of our ABA clinic!

The Operations Manager is responsible for overseeing the daily business and operational functions of the clinic, creating an organized and welcoming environment for clients and employees, and partnering closely with clinical leadership to support high-quality service delivery and clinic growth.

This role serves as a key connection point between Clinical Operations, Talent Acquisition, Human Resources, families, employees, vendors, and community partners. The ideal candidate is organized, solutions-oriented, people-focused, and comfortable managing multiple priorities in a fast-paced environment.

The Operations Manager does not make clinical decisions but works closely with the Clinical Director and clinical team to ensure operational processes support effective client care.

Schedule:

Monday–Friday | 8:00 AM–4:00 PM or 10:00 AM–6:00 PM
Schedule may vary based on clinic needs.

*Full benefits package offered with competitive compensation and incentives!

What You Will Do:

Clinic Operations & Daily Management

• Oversee the day-to-day operational functions of the ABA clinic to ensure a safe, organized, efficient, and welcoming environment.

• Partner with the Clinical Director to support clinic capacity, staffing, scheduling, and overall operational needs.

• Monitor daily clinic operations, identify barriers, and proactively implement solutions.

• Coordinate daily schedule changes related to client cancellations, staff availability, holidays, and other operational needs.

• Support efficient utilization of clinic space, staffing resources, and client schedules.

• Ensure operational processes and company policies are consistently followed.

• Prepare and communicate operational updates, reports, and key performance indicators (KPIs) to leadership.

• Participate in leadership meetings and contribute to clinic goals, action plans, and continuous improvement initiatives.

Team Support & Employee Experience

• Partner with Talent Acquisition and Clinical leadership to support Behavior Technician recruiting, interviewing, onboarding, and retention.

• Coordinate new employee clinic orientation and ensure new team members have the resources and information needed to successfully start their role.

• Promote a positive, collaborative, and engaging workplace culture.

• Support employee engagement and retention initiatives in partnership with clinic leadership and Human Resources.

• Serve as an operational resource for BTs/RBTs and other clinic employees, helping address day-to-day questions and concerns.

• Partner with leadership and HR on performance management and employee relations matters as needed.

• Recognize opportunities to improve employee experience, communication, and operational efficiency.

Client & Family Experience

• Support a welcoming, organized, and professional client and family experience from intake through ongoing services.

• Coordinate operational aspects of the new client onboarding process, including clinic tours, start dates, scheduling, first-day materials, and communication.

• Respond to client and family operational questions and escal ...

• Partner with the clinical team to identify and resolve operational barriers impacting the client experience.

• Support client retention initiatives and a positive clinic environment for families.

Clinic Growth & Community Partnerships

• Partner with Clinical and Operations leadership to support clinic growth initiatives.

• Assist with tracking and achieving operational and growth goals.

• Develop and maintain relationships with community organizations, schools, referral sources, and other local partners.

• Support community outreach, networking events, open houses, career fairs, and other business development initiatives.

• Identify opportunities to increase community awareness of Key Autism Services and the services provided by the clinic.

• Support clinic marketing initiatives, including approved social media content and community events.

Facilities, Safety & Compliance

• Maintain a clean, safe, professional, and welcoming clinic environment.

• Coordinate facility maintenance, repairs, and routine vendor services.

• Maintain appropriate inventory of clinical, office, cleaning, PPE