Operations Manager

BrightView Landscape LLC; Pontiac (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

BrightView Landscapes, LLC in Pontiac, MI seeks an Operations Manager to oversee day-to-day branch operations, drive efficiency, ensure safety, and support exceptional customer service. You will manage staff, resources, and workflows to achieve financial and operational targets while aligning with company policies.

The role emphasizes process improvement, forecasting, procurement, and collaboration across departments, using BrightPath and Power BI to inform decisions and sustain branch growth.

Qualifications

• Oversee day-to-day branch operations, ensuring efficiency and safety.
• Lead staff recruitment, training, and performance evaluations.
• Forecast weekly/monthly labor and manage resources to hit targets.
• Source products from vendors and manage inventory, maintenance, and deliveries.
• Ensure operations comply with regulations and enforce safety standards.
• Track KPIs and use BrightPath, Power BI, and other tools for data-driven decisions.
• Drive customer service quality and jobsite excellence.
• Collaborate across departments and with vendors to support operations.

Responsibilities

• Analyze processes and implement efficiency improvements.
• Supervise and develop staff; conduct performance reviews.
• Execute labor planning and monitor expenses.
• Manage procurement and inventory levels.
• Enforce safety standards and conduct audits.
• Report KPIs daily to Branch Manager and use systems to inform decisions.
• Coordinate projects to ensure on-time, on-scope delivery.
• Plan future resource needs and capacity for branch growth.
• Collaborate with internal/external stakeholders to support operations.

Skills

Team Leadership

Forecasting & Labor Mgmt

Process Improvement

Safety & Compliance

Operations Management

Vendor & Procurement

Customer Service Excellence

Bilingual English/Spanish

Effective Communication

Staff Training

Education

Bachelor's degree or higher

Associate's degree

Qualified Applicator License (Pesticide or Fertilizer) preferred

Tools

BrightPath

Power BI

Leadr

FSM

MFP/WAR calls

Excel

Word

PowerPoint

Outlook

Job description

Description

The Best Teams are Created and Maintained Here.

Job Summary

• The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry
• Minimum 7 years of experience in the construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
• Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
• Bilingual in English and Spanish preferred
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment

Physical Demands/Requirements

• Ability to walk, bend, twist, and carry up to 50lbs
• Ability to traverse uneven surfaces on job sites for quality checks and inspections
• Must be able to travel within the branch territory to visit designated client properties
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment

• Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One BrightView.