Operations Manager

Transdev; Philadelphia (Philadelphia County); On-site; USD 68,000 - 77,000; Full time

Benefits offered by this job

Vacation benefits

Sick days

Holidays

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev is seeking an Operations Manager in Philadelphia to act as the operations liaison between the client and Transdev, coaching drivers and the operations team, and ensuring shift performance and process compliance.

You will lead dispatch management with the client’s leadership, participate in Lean/Kaizen initiatives, interpret metrics, and drive continuous improvement while coordinating with management and maintaining confidentiality.

Qualifications

• 2+ years of relevant supervisory experience required.
• Ability to read maps and digital directions.
• Proficient with computers to generate reports and schedules.
• Ability to supervise others and make quality operational decisions.
• Strong written and oral communication skills.
• Excellent organizational and analytical abilities with attention to detail.
• Travel up to 20% of the time.
• On-call and responsive as required.

Responsibilities

• Supervise the daily activity of the Operations Supervisor to ensure efficient shift operations.
• Drive special projects and programs to completion as directed by the General Manager.
• Attend client meetings to represent GM or other functional managers.
• Communicate clearly with Transdev management and the client.
• Support client operations leadership in dispatch management and meetings.
• Participate in Lean/Kaizen and Operational Excellence initiatives.
• Interpret metrics and identify opportunities to drive results.
• Ensure compliance with global process standards and drive continuous improvement.
• Oversee performance-based pay administration for subordinate employees with GM involvement.
• Coordinate and supervise subordinates; inform management of issues and propose resolutions.
• Ensure daily operation processes including shift start, pre-briefs, debriefs.
• Respond to service problems and assist with incident reporting and safety checks.
• Assist passengers when needed.
• Investigate unsafe locations and implement resolutions.
• Develop program work plans with client staff and determine priorities.
• Maintain routine records and perform clerical tasks related to property operation.
• Maintain confidentiality of information.
• Perform all other duties as assigned.

Skills

Supervisory experience

Reading maps

Reports & schedules

People supervision

Policy interpretation

Communication skills

Organization & analytics

Travel up to 20%

On-call responsiveness

Job description

The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Transdev is proud to offer:

Competitive compensation package of minimum $68,000 – maximum $77,000

Benefits include:

Vacation: minimum of two (2) weeks

Sick days: 5 days

Holidays: 6 days

Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the General Manager (GM)
• May be assigned to attend meetings with the client to represent GM or other functional managers
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Participate in Lean/Kaizen, and other Operational Excellence initiatives
• Interpret metrics, finds opportunities and implements actions to drive results
• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
• Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the GM for managers’ evaluations
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
• Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
• Interacts with and assists passengers as necessary
• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation
• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.
• Maintains routine records and performs a variety of clerical work activities related to the property operation
• Maintains high degree of confidentiality of all information
• All other duties as assigned

Required Knowledge Skills and Abilities (KSAs):

• 2 or more years of relevant supervisory experience desired required
• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently, strong analytical skills and attention to details
• Travel up to 20% of the time
• Must be on call and responsive for