Operations Manager

GOEBEL FIXTURE COMPANY; Olney (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

GOEBEL FIXTURE COMPANY in Olney, MD is seeking an experienced office/operations leader to oversee practice administration and staff development. The role focuses on building a positive office culture, coordinating with HR and finance, and guiding patient-facing services and efficiency initiatives.

The ideal candidate has 5+ years of leadership in healthcare or related fields, a business-oriented degree, and strong communication and problem-solving skills to drive performance and patient

Qualifications

• Bachelor’s degree required or equivalent work experience.
• Master’s preferred or equivalent work experience in healthcare management or related field.
• Experience leading a team and directing practice operations is essential.

Responsibilities

• Manage office staff and coordinate day-to-day operations.
• Build and maintain a positive office culture and staff engagement.
• In coordination with HR, select and orientate staff.
• Evaluate staff performance and conduct reviews.
• Ensure compliance with policies, training, and safety standards.
• Oversee revenue cycle activities and interdepartmental collaboration.

Skills

Leadership

Communication

Problem-solving

Staff supervision

Budgeting

Cross-functional collaboration

Planning

Performance development

Education

Bachelor’s Degree in Business or related field

Master’s degree preferred

Job description

• Location 2923-D Onley Sandy Spring Road,Olney, MD, 20832,United States
• Employee Type Exempt

EDUCATION/CREDENTIALS:

• Bachelor’s Degree in Business or related field, Master’s preferred or equivalent work experience.

JOB RELATED EXPERIENCE:

• Minimum 5 years progressive leadership and functional practice management experience.
• Excellent communication, problem solving and leadership skills.
• Coursework or on-the-job training in the fields of dentistry, business or training.
• Strong healthcare management/customer service management and leadership skills a plus.
• Experience leading a team, mentoring and coaching subordinates.

JOB-RELATED SKILLS/COMPETENCIES:

• Ability to make good decisions within assigned scope of authority. Exceptional critical thinking skills.
• Ability to effectively supervise, lead, develop, and coach staff.
• Ability to control expenses. Strong business acumen.
• Ability to support and effectively collaborate with other departments to achieve results.
• Ability to plan ahead, and to prioritize and coordinate activities, services, schedules or programs.
• Ability to plan, assess, communicate, and develop employee performance.

MAJOR DUTIES AND RESPONSIBILITIES:

• Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.
• Build and maintain a positive office culture.
• In coordination with RDO and Human Resources, select and orientate office staff.
• Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.
• Conduct practice staff meetings on a regular basis.
• Works with employees to facilitate complaints/concerns and resolve as needed.
• Responsible for onboarding and training for new employees.
• Implement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth.
• Meets or exceeds annual NPS targets through implementation and sets action plans as needed.
• Provide needed information to other departments, (i.e. Human Resources, Marketing, Finance, etc.) to support compliance with established policies.
• Ensure that needed information and documentation is provided to support revenue cycle activities.
• Act as an interdepartmental liaison between the practice and other departments and entities.
• Responsible for reporting any safety-related incident in a timely fashion, including workers comp, through the appropriate tool; attends all safety-related training programs; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
• Monitors and ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.