Operations Manager

Floor Coverings International, Ltd.; Northern (KY); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Flexible schedule

Advancement opportunities

PTO

Training & development

Job summary

Floor Coverings International Hill Country is seeking an Operations Manager to oversee our Hill Country operation. You will manage customer relationships, coordinate scheduling and logistics, drive local marketing, and ensure our financials stay accurate.

Your work enhances lead generation, proposal conversions, and on-time job completion. The role requires 1–3 years of relevant experience with strong customer service and organizational skills.

Qualifications

• Excellent customer service and phone communication skills.
• Organized, detail-oriented, multi-tasker who works independently.
• Available M-F 9am-7pm + Sa 9am-1pm minimum; flexibility for evenings/weekends when scheduling jobs.
• 1-3 years relevant experience preferred.
• QuickBooks experience is a plus.

Responsibilities

• Convert leads to appointments, manage customer expectations, and provide exceptional service.
• Coordinate with sales, installers, and customers to schedule jobs efficiently; order materials and track delivery.
• Build referral networks and attend local events to support marketing initiatives.
• Complete job costing forms and update job status to track proposal-to-completion metrics.

Skills

Customer service

Phone communication

Scheduling coordination

Independent work

Tools

QuickBooks

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Operations Manager | Floor Coverings International Hill Country

About Us

Floor Coverings International is North America's #1 mobile flooring company with 225+ locations. Our shop-at-home model brings new floors to customers without leaving their homes. We're proud of our 4.8-star customer rating and 400,000+ satisfied customers.

The Role

As Operations Manager, you'll be the backbone of our Hill Country operation. You'll manage customer relationships, coordinate scheduling and logistics, drive local marketing, and ensure our financials stay clean. Your work directly impacts lead generation, proposal conversion, and job completion—which means real growth for you and the business.

Key Responsibilities

• Customer & Sales Support: Convert leads to appointments, manage customer expectations, and provide exceptional service that builds loyalty and referrals.
• Operations & Scheduling: Coordinate with sales, installers, and customers to schedule jobs efficiently. Order materials, track delivery, and update our internal platform daily.
• Marketing: Build referral networks (realtors, property managers), attend and host local events (home shows, Lunch & Learns), and support marketing initiatives.
• Financials: Complete job costing forms and update job status in our platform to track proposal-to-completion metrics.

Key Requirements

• Excellent customer service and phone communication skills
• Organized, detail-oriented, multi-tasker who works independently
• Available M-F 9am-7pm + Sa 9am-1pm minimum; flexibility for evenings/weekends when scheduling jobs
• 1-3 years relevant experience preferred
• QuickBooks experience is a plus

What We Offer

• $50K/year salary
• 7 company holidays + accruing PTO
• Full-time position (40+ hrs/week)
• Comprehensive onboarding and training program
• Weekly mentoring with ownership
• Growth opportunity with compensation reviews as the business scales

Ready?

If you're organized, customer-focused, and excited to build something with us, we want to hear from you.

Flexible work from home options available.