Operations Manager

Housing Works; New York (NY); Sur place; USD 41 000 - 48 000; Plein temps

Avantages offerts par ce poste

Healthcare plans

PTO up to 30 days

Tuition reimbursement

Résumé du poste

Housing Works is seeking a SHIP Operations Manager in New York to ensure a full roster of affordable scatter site apartments that meet HUD NSPIRE standards and rent parameters. You will supervise the Housing Operations staff, including a Housing Specialist and two Assistants.

Responsibilities include coordinating repairs, conducting NYSPIRE inspections, maintaining admin systems for repairs and orders, and ensuring timely turnovers and client moves while upholding confidentiality and exceptional

Qualifications

• Three or more years of related experience supervising and managing staff.
• Must possess and maintain a clean New York State Driver’s License.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work on-site 100% of the time and handle overtime as needed.

Responsabilités

• Ensure a full roster of affordable scatter site apartments meeting NSPIRE and rent standards.
• Inspect units for NYSPIRE requirements at leasing and annually.
• Develop and maintain admin systems for repairs, work orders, and inspections.
• Coordinate maintenance tasks and supervise operations staff.
• Ensure timely client moves and secure vacant apartments.
• Provide excellent customer service and maintain confidentiality.

Connaissances

Staff supervision

Time management

Communication

Customer service

Confidentiality

Multitasking

Problem solving

Formation

High School Diploma or GED

Bachelor's degree preferred

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Compensation: $30-$35/hourly commensurate with experience

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The SHIP Operations Manager ensures that the program has a full roster of affordable and well-maintained scatter site apartments that meet HUD's NSPIRE standards, are at or lower than HUD’s Fair Market Rent standards and passes HUD’s “Rent Reasonableness” requirements. The SHIP Operations Manager will supervise the program’s Housing Operations staff including a Housing Specialist and two Operations Assistants.

Responsibilities:

Primary:

• The SHIP Operations Manager ensures that the program has a full roster of affordable scatter site apartments that meet HUD's NSPIRE standards, are at or lower than HUD’s Fair Market Rent standards and passes HUD’s "Rent Reasonableness" requirements.

Secondary:

• Ensure that apartment repairs are made in a timely basis by the apartment’s landlord or management company, or by the program’s staff.
• Ensure that every apartment on the program roster meets NYSPIRE standards by conducting inspections at the time the apartment is leased, and at least once per year.
• Develop and maintain administrate systems to effectively monitor, track, and organize key operational functions, including repairs, work orders, furniture and supply orders, HQS inspections, and NYSPIRE inspections.
• Ensure that all Work Orders are handled in compliance with the Scatter Site Work Order Time Frame Policy and Procedures
• Plan, direct, and assign maintenance and repair tasks to Operations staff in accordance with Housing Works’ Work Order Policy and Procedures.
• Ensure that Housing Works’ client placement, transfer, and move-out Policies and Procedures are followed so that apartment turnovers and client placements are completed within an established time frame, and vacant apartments are secure.
• Order furnishings and supplies, equipment, and materials as needed, and maintain an effective database of purchases.
• Ensure that HUD Environmental Reviews are completed annually.
• Recommend whether apartment leases are to be renewed.
• Coordinate client moves.
• Always provide excellent customer service and confidentiality.
• Perform other responsibilities and duties as assigned.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Job Requirements:

• High School Degree or GED.
• Bachelor's Degree, preferred.
• Three (3) or more years of related experience supervising and managing staff.
• Must possess and maintain a clean New York State Driver’s License.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Ability to prioritize and multi-task.
• Ability to work with the street homeless population.
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written, including the ability to communicate with all levels of management.
• Self-motivated and self-directed with the ability to assert oneself.
• Exemplary time management skills.
• Ability to work with colleagues to solve problems.
• Able to lift 50 lbs. with proper assistance and tools.
• The Operations Manager position is one which requires the staff to be present in the program site 100% of the time.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.